Maria - Technical Support Specialist with 3+ years in enterprise technology

Heredia, Heredia Province, Costa Ricaen

Provided technical support for enterprise clients, resolving complex software, hardware, and network issues.

Managed help desk tickets efficiently using CRM tools, ensuring timely customer issue resolution and satisfaction.

Published on CazVid

Summary

Dedicated technical support professional with over 3 years in resolving software, hardware, and network issues for enterprise clients. Experienced in incident management, troubleshooting, and customer support, with a focus on proactive resolution and process improvement.

Key Achievements

Led root cause analysis and post-mortem meetings, identifying systemic issues and implementing corrective actions.

Skills

Technical Troubleshooting & DiagnosticsAdvanced

Applied troubleshooting skills to diagnose and resolve technical issues across software, hardware, and network in enterprise environments.

CRM SystemsIntermediate

Utilized CRM tools to manage help desk tickets, document incidents, and track customer issues for efficient resolution.

Incident ManagementAdvanced

Prioritized and classified incidents based on impact and urgency, ensuring swift response and resolution for critical issues.

Customer Support & CommunicationAdvanced

Ensured high customer satisfaction by providing clear communication, timely support, and documentation of issues.

Experience

Technical Support Specialist

Smarsh

Nov 2023 - Present

Provided technical support for enterprise customers and resolving software, hardware, and network issues., Managed help desk tickets using CRM tools, ensuring timely resolution of user-reported issues., Collaborated with cross-functional teams to escalate and resolve complex technical incidents.,...