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Fernando Castillo

San Salvador, San Salvador Department, El Salvador

Customer Service and Sales professional with 5+ years in client engagement

  • Built and maintained warm, professional relationships with clients via calls, chat, and email at Webhelp.
  • Set up appointments and managed leads using CRM tools like Hubspot and Excel at Hypr Services, increasing lead response efficiency.
  • Generated high-quality leads and closed sales through outbound and inbound strategies at Mazama, demonstrating effective prospecting and closing skills.
Customer Service
Advanced
Consistently provided outstanding support by resolving issues promptly and professionally, ensuring customer satisfaction.
Sales & Lead Generation
Advanced
Proven ability to generate leads, build relationships, and close deals across various remote sales roles.
CRM & Office Software
Intermediate
Skilled in using CRM platforms like Hubspot and Conexone, as well as Microsoft Office Suite for task and data management.
Client Communication
Advanced
Effective in reaching out to clients, educating them on options, and handling inquiries to strengthen engagement.
Organizational Skills
Intermediate
Adept at managing multiple tasks simultaneously, prioritizing deadlines, and maintaining efficiency.

Languages

English
See Full Skillset on CazVid
01/15 - 11/17
Customer Service Agent
Webhelp
Stablished a warm and friendly relationship by interacting with the client's via inbound and outbound calls, live chat, and email, handle complaints calmly and professionally providing appropriate solutions to promote customer satisfaction.
01/18 - 11/19
Cold Caller Real State Agent
Hypr Services - Remote
Set up phone appointments, answering the phone for incoming leads and callbacks, make outbound calls to potential leads who left voicemail using CRM tools like Hubspot, connexone, excel.
02/20 - 12/21
Sales Agent Inbound And Outbound Calls
Mazama - Remote
Lead generation Successfully developed and implemented strategies to generate high-quality leads through networking, referrals, and digital marketing, making outbound calls to potential clients in order to close a sale.
02/22 - 07/24
Virtual Office Assistance Insurance Company
Valor Pro Assistant - Remote
As a Virtual Assistant in the insurance and mortgage sector, I played a pivotal role in enhancing client engagement and retention. My primary responsibility involved reaching out to clients to facilitate contract renewals and modifications. Through proactive communication, I effectively educated...
View Complete Work History
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Centro escolar Fabio castillo
High school diploma
Completed 11/12
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National university of el salvador
English course
Completed 12/14
See Education & Certifications

How do you prioritize your tasks when you have multiple deadlines? Can you provide an example from your past experience?

Tell us about a situation where you had to communicate effectively with a client or team member to resolve an issue. What was the outcome?

Can you describe a time when you successfully managed multiple tasks at once? What strategies did you use?

Virtual assistant

Results-driven professional with extensive experience in customer service, real estate, and sales.nnProficient in CRM tools and Microsoft Office Suite for efficient task management.nnStrong communication and organizational skills, adept at...

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