Luis Fernando Diaz Barrientos
Customer Service with 2+ years of experience in technical and retail support
- Managed appointment scheduling, dispatching technicians, and tracking service metrics at Temper Mechanicals Air & Heat LLC.
- Handled high-volume customer inquiries, resolving issues efficiently at Blackhawk Network.
- Authorized to use multiple CRM/software tools including Google Voice, SERA, Workiz, and Go High Level for workflow management.
Customer Service
Expert
Provided support, guidance, and issue resolution to customers through calls and follow-ups.
Appointment Setting & Dispatch
Advanced
Scheduled service appointments, coordinated technician dispatch, and maintained accurate work logs.
CRM & Software Management
Intermediate
Utilized tools such as Google Voice, SERA, Workiz, and Go High Level to manage customer interactions and schedules.
Bilingual Communication
Advanced
Communicated effectively in English and Spanish, enhancing customer engagement and service quality.
Time Management
Advanced
Prioritized tasks and managed multiple queues efficiently in high-pressure customer service environments.
Languages
Spanish
Native
English
Fluent
2023 - 2025
CUSTOMER SERVICE REPRESENTATIVE & APPOINTMENT SETTER
TEMPER MECHANICALS AIR & HEAT LLC
Managed inbound and outbound calls using Google Voice., Scheduled and confirmed appointments for maintenance, repairs, and installations., Tracked appointments, estimates, and installations using SERA (S-E-R-A) and Workiz., Managed pipeline and follow-ups in Go High Level., Coordinated technician...
2022 - 2023
CUSTOMER SERVICE REPRESENTATIVE
BLACKHAWK NETWORK
Handled high-volume calls using Sharpen call system., Assisted customers with inquiries and issue resolution., Followed compliance and call center procedures.
Learning Never Stops!
Education, certifications, and courses show commitment to growth. From formal degrees to online learning – every step forward counts and impresses.
Go to CazVidCustomer service representative
Looking for a customer service account, would be awesome to get the chsnce to work from home since I live so far away from most of the call centers I've found
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