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Fernando
Customer Support Specialist (Graveyard Shift)
Contacto
Tegucigalpa, Francisco Morazán Department, Honduras
Disponible en CazVid
Competencias
Adaptability
Experiencia demostrada en Adaptability.
Team Work
Experiencia demostrada en Team Work.
Time Management
Experiencia demostrada en Time Management.
Proactivity
Experiencia demostrada en Proactivity.
Effective Communication
Experiencia demostrada en Effective Communication.
Educación
High School Diploma, Science and Humanities
Common Cycle Education
2006 - 2017
Nashville School
2017 - 2019
Computer Engineer
CEUTEC (Tegucigalpa)
2023 - Presente
Idiomas
EnglishFluido
Resumen
Customer Support Specialist (Graveyard Shift) buscando nuevas oportunidades
Experiencia
Universal Agent
Intouch Cx
Ene 2022 - Ene 2024
Provided Wi-Fi phone support, coordinated technician visits, and up-sell online security services.
Universal Call Agent
Teleperformance
Ene 2024 - Oct 2024
Provided phone support for machine issues, arranged technician visits, and helped customers choose new machines.
Back Office Agent
Teleperformance
Oct 2024 - Mar 2025
Followed up with customers by phone or e-mail to ease concerns and deliver solutions beyond the call agents’ scope.
Call Agent, Medical Appointment Scheduler
Results Cx
Abr 2025 - Feb 2026
Reached out to eligible individuals to encourage them to schedule preventive medical screenings.
Habilidades
AdaptabilityTeam WorkTime ManagementProactivityEffective Communication
Publicado en CazVid - 6 oct 2026