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Fiorella
Sales and Customer Service Specialist at Alorica with 4+ years in Hospitality and Market Research
Video resume
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Competencies
Exceptional at managing customer needs, ensuring satisfaction, and building lasting relationships.
Proficient in closing deals, objection handling, and exceeding sales targets in international markets.
Experienced in training multicultural teams and optimizing staff performance for operational success.
Skilled in conducting detailed market analysis to identify trends and inform strategic decisions.
Education
Languages
Summary
Versatile professional experienced in sales, customer service, hospitality management, and market analysis. Proven ability to exceed targets, optimize operations, and foster exceptional client relationships. Fluent in multilingual environments with a passion for delivering impactful solutions.
Key Achievements
- Surpassed sales KPIs by 15% through persuasive closing techniques and consultative selling.
- Drove a 12% revenue increase as Bar Manager by developing high-margin seasonal menus and staff training.
- Enhanced service turnover by 10% by re-engineering lounge layouts and optimizing staff schedules.
- Consistently achieved a 98% Customer Satisfaction rate in sales and customer service roles.
- Led multilingual customer service operations, demonstrating flexibility and excellent communication skills.
Experience
Bar Supervisor
Responsible for supervising bar service and staff, as well as cocktail creation.
Receptionist
Performed receptionist duties, skillfully managing customer service tasks.. Demonstrated multilingual abilities and showed flexibility in adapting to variable work schedules.
Market Research Analyst
Conducted market research using meticulous analysis to identify trends and preferences.
Sales Agent
Managed sales and customer service in international campaigns, consistently meeting commercial targets through persuasive techniques and effective closing.. Skilled in handling objections and building trusting client relationships.. Experienced in telesales, database updates, and performance metrics reporting.
Inside Sales Representative
Surpassed commercial KPIs by 15% through the execution of persuasive closing techniques and consultative selling within international English-language campaigns.. Attained a 98% Customer Satisfaction (CSAT) score by implementing a structured follow-up protocol and utilizing active listening to preemptively resolve client objections.. Maintained 100% data integrity for high-volume outbound business development by utilizing rigorous performance analytics and real-time CRM updates.
Bar Manager
Drove a 12% revenue growth by engineering a high-margin seasonal menu and training multicultural staff on strategic cross-selling techniques.. Secured a 4.8/5.0 consistent customer rating by establishing rigorous service benchmarks and facilitating seamless communication across a diverse, multi-linguistic team.. Optimized operational flow in a high-pressure European hospitality environment by designing and implementing standardized mixology protocols.
Service and Operations Lead
Boosted service turnover by 10% by re-engineering lounge floor plans and optimizing staff rotation schedules during peak operational hours.. Ensured 100% financial accuracy across all fiscal cycles by supervising daily revenue audits, cash register reconciliations, and payment control systems.. Elevated brand consistency by auditing service standards and providing hands-on training for front-of-house teams in mixology and customer engagement.
Skills
Video Transcript
Video Transcript 1
Hi, my name is Cirila Ramirez. I live here in Cannes, Colombia. I would love to work in your company. I'm used to work with people in different environments. When it's related of customer service, I believe that myself applied in all the situations, even if it's a bar or if it's for sales, or also just picking up the phone to get in touch with the customers. I always bring the best for the