Fiorella

Experiencia demostrada en Project Management.

Experiencia demostrada en Strategic Account Management.

Experiencia demostrada en Hospitality Operations.

Experiencia demostrada en Process Improvement.

Experiencia demostrada en KPI Development.

Selected to support the launch of a new regional office, managing strategic accounts, operational coordination, client onboarding, proposals, renewals, CRM reporting, and communication between clients, insurers, internal teams, and external partners.. Managed projects, workflows, account tracking, reporting, and cross-functional communication using operational and collaboration tools such as Monday.com, Slack, CRM platforms, and reporting systems.. Developed processes to improve visibility, accountability, and execution across strategic accounts; responsible for account performance, process improvement, initiative coordination, and business growth support.

Founded and developed a hospitality operation from concept to a successful exit. Built the brand, designed operational processes, implemented KPIs, and managed budgets, vendors, teams, events, customer experience, and day-to-day operations.. Created scalable operating systems that drove growth, efficiency, and service quality. Managed vendor relationships, operational planning, financial coordination, and customer experience strategies.

Provided operational support to global technology, entertainment, and digital platform accounts, collaborating with international teams to ensure service quality, customer experience, issue resolution, and compliance with operational standards.. Managed workflows, client escalations, reporting, and communication processes for global accounts including Sony, Behance, VitalSource, Mixer, and Spotify.. Worked in international operating environments using digital collaboration and client management platforms such as Zendesk and Slack, ensuring efficient coordination across teams, projects, and service operations.

Designed 3D dental models using CAD software, ensuring technical accuracy and compliance with the quality standards required for aligner manufacturing.. Managed key accounts, acting as the main point of contact for order follow-up, issue resolution, and customer satisfaction.. Coordinated communication between design, production, and customer service teams to ensure timely and accurate product delivery.