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Fiorella Espinoza Hernández

Heredia, Heredia Province, Costa Rica

Customer Service Agent with 3+ years in retail and client support

  • Managed multi-channel customer interactions via calls, WhatsApp, and email, ensuring high service standards.
  • Handled complex cases, resolution of complaints, and post-sale follow-up, enhancing customer satisfaction.
  • Processed sales, managed digital orders, coordinated product dispatch, and maintained accurate SKU records.
Customer Service
Expert
Provided multi-channel support, resolving conflicts and managing guarantees to ensure customer satisfaction.
CRM and SAP Management
Advanced
Utilized CRM and SAP systems to manage client data, process orders, and handle service requests efficiently.
Order Processing & Digital Logistics
Intermediate
Processed digital sales, managed SKU coding, and coordinated product shipments for timely delivery.
Communication & Conflict Resolution
Expert
Communicated effectively with clients across channels, resolving issues promptly and professionally.
Microsoft Office Suite
Intermediate
Used Microsoft Office tools for documentation, report management, and communication tasks.

Languages

Inglés
B2
Portugués
B2
See Full Skillset on CazVid
Mayo 2025 - Febrero 2026
Agente de Servicio al Cliente
Ferretería Novex
Atención de clientes por llamadas, WhatsApp y correo electrónico., Gestión y resolución de reclamos y devoluciones., Procesamiento de ventas y asesoría a clientes., Registro y control de códigos SKU., Gestión de pedidos digitales y coordinación de despacho de productos., Manejo de CRM, SAP y...
View Complete Work History
🎓
Universidad Nacional de Costa Rica
Bachillerato
Completed Presente
🎓
INA
Curso
2021
🎓
Universidad Fidélitas
Curso Avanzado
2020
See Education & Certifications
✨

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