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Florence
Customer Care Representative
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Competencies
Demonstrated experience with Teaching.
Demonstrated experience with Administrative Support.
Demonstrated experience with Sales Strategies.
Demonstrated experience with Customer Satisfaction.
Education
Languages
Summary
Professional profile
Experience
Customer Care Representative
Responded to customer inquiries via phone, email and chat.. Resolved customer complaints professionally and within SLA.. Documented interactions accurately using CRM systems.. Escalated complex issues appropriately and followed up to resolution.. Maintain high customer satisfaction and quality standards.. Strong proficiency in CRM systems for reporting and customer data.
English Teacher (National Service)
Planned and delivered English Language lessons that meet curriculum standards. Supported the development of literacy skills, including reading, writing, speaking, and listening. Assessed and graded student work. Encouraged student participation and engagement in class discussions. Collaborated with other teachers and school staff to support student learning
Sales Representative
Built and maintained customer relationships. Worked towards achieving weekly and monthly sales targets and kept track of sales progress. Resolved customer complaints and ensured customer satisfaction. Stayed informed about the company's products, services, and industry developments to effectively answer customer questions.