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Florencia Figueroa's avatar
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Florencia Figueroa

Montevideo, Montevideo Department, Uruguay

Support Specialist with diverse technical service experience

  • Resolved customer issues and provided technical support related to travel at Cover Genius SA.
  • Managed ServiceNow, O365, and Active Directory for first-level support at TCS Uruguay S.A.
  • Implemented and managed knowledge management processes, optimizing database systems at TCS Uruguay S.A.
Customer Support
Advanced
Handled customer inquiries and technical issues in multiple languages, ensuring service quality.
Technical Troubleshooting
Intermediate
Provided first-level support using tools like ServiceNow, Zendesk, and Active Directory.
Knowledge Management
Intermediate
Implemented and optimized processes for managing organizational knowledge databases.
Platform Management
Intermediate
Managed platforms such as Zendesk, ServiceNow, and O365 to support ongoing operational needs.

Languages

English
Advanced (oral and written, near-native level)
Spanish
Native
See Full Skillset on CazVid
December 2023 - June 2024
Support Specialist, Travel/Ticketing
Cover Genius SA
Resolved customer issues and provided technical support related to travel., Efficiently managed requests using platforms such as Zendesk.
January 2022 - February 2023
Support Executive / Help Desk (English and Spanish)
TCS Uruguay S.A.
First-level support for applications and technical tools., Managed ServiceNow, O365, and Active Directory (Level 1).
February 2023 - August 2023
Knowledge Management Analyst
TCS Uruguay S.A.
Implemented and managed knowledge management processes., Optimized database systems to enhance service efficiency.
November 2019 - August 2021
Customer Service Representative (English and Spanish)
A.P.A.C. Amazon/Alorica
Delivered customer service in both English and Spanish., Resolved inquiries and issues related to orders and products.
View Complete Work History
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High School Diploma
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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