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fRANCIS Torres

Santo Domingo, Nacional, Dominican Republic

Customer Service Specialist with proven conflict resolution skills

  • De-escalated customer conflicts by providing patient assistance at Scotia Bank
  • Reviewed and managed customer accounts, ensuring accurate updates and information dissemination
  • Handled sensitive customer interactions involving billing, shipping, warranties, and account inquiries
Customer Service
Advanced
Applied interpersonal and problem-solving skills to support and assist customers effectively.
Conflict Resolution
Intermediate
De-escalated dissatisfied customer interactions by providing supportive and patient assistance.
Account Management
Intermediate
Reviewed and updated customer accounts, ensuring accurate information and service delivery.
Communication Skills
Advanced
Effectively communicated account details and assisted customers with inquiries and issues.

Languages

English
Proficient
See Full Skillset on CazVid
Mar 2023 - Feb 2024
Customer Care Advisor
Scotia Bank
De-escalated situations involving dissatisfied customers by offering patient assistance and support., Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.
View Complete Work History
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universidad tecnologica de santiago (utesa)
Bachelor of Accounting
Completed April 2013
See Education & Certifications
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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