Francisco - Technical Support Representive

Experiencia demostrada en Microsoft Excel.

Experiencia demostrada en Windows.

Experiencia demostrada en PowerShell.

Experiencia demostrada en Python.

Experiencia demostrada en JavaScript.

Investigated complex account, billing, and insurance issues by researching system records and identifying inconsistencies and root causes.. Worked across multiple internal systems to investigate discrepancies, validate information, update records, and resolve operational issues.. Managed and resolved account-related cases by researching system information, validating records, and determining appropriate resolutions.. Analyzed operational data using Microsoft Excel to identify trends, maintain accurate records, and monitor workflow quality.. Collaborated with cross-functional teams to ensure accurate and timely resolution of issues.. Trained new employees on operational procedures, quality standards, and internal systems.

Investigated reported issues and evaluated cases using critical thinking and established guidelines to determine accurate and consistent resolutions.. Collaborated with global teams to support consistent case handling and resolution.. Maintained strict confidentiality while handling sensitive information.

Investigated reported issues and evaluated cases using critical thinking and established guidelines to determine accurate and consistent resolutions.. Collaborated with global teams to support consistent case handling and resolution.. Maintained strict confidentiality while handling sensitive information.