Francisco José Flores García

San Pedro Sula, Cortés Department, Honduras

Account Management & Sales Specialist with 5+ years in Client Relations & Revenue Growth

  • Managed invoicing for over 1000 clients monthly, ensuring full compliance and accuracy.
  • Generated high-quality leads through multi-channel outreach, supporting sales pipeline.
  • Reduced customer churn by implementing proactive relationship and loyalty strategies.
Client Relationship Management
Expert
Orchestrated client engagement efforts across multiple roles, enhancing satisfaction and retention.
Sales Prospecting & Negotiation
Advanced
Utilized consultative techniques and targeted outreach to identify opportunities and close deals.
Data & Performance Analysis
Intermediate
Developed and interpreted financial and performance reports to inform strategic decisions.
CRM Software Proficiency
Advanced
Maintained detailed CRM records to track engagement, pipeline health, and customer interactions.
Workflow & Process Optimization
Intermediate
Streamlined billing and operational workflows, improving efficiency and reducing errors.

Languages

English
Advanced (C1)
Spanish
Native
JAN 2020 - JAN 2025
Billing Specialist
VLG
Managed invoicing for 1000+ clients monthly with full compliance to financial policies., Streamlined billing workflows, reducing processing times and errors., Resolved account discrepancies promptly, enhancing customer satisfaction., Generated financial reports to support account management and...
JAN 2015 - DEC 2019
Sales Development Representative (SDR)
Alorica
Generated and qualified leads through high-volume outbound calls, targeted email campaigns, and LinkedIn outreach., Conducted research on target accounts to identify decision-makers, business needs, and potential buying triggers., Scheduled and confirmed qualified meetings for account executives to...
JAN 2010 - JAN 2015
Account Management and Retention Specialist
Allied Global
Managed a portfolio of key client accounts, ensuring satisfaction and long-term retention., Reduced churn through proactive relationship management and loyalty program initiatives., Conducted targeted re-engagement campaigns, recovering lapsed customers., Served as the primary point of contact for...
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National Autonomous University
Industrial Mechanics Engineer
Completed 2015

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