JAN 2020 - JAN 2025
Billing Specialist
VLG
Managed invoicing for 1000+ clients monthly with full compliance to financial policies., Streamlined billing workflows, reducing processing times and errors., Resolved account discrepancies promptly, enhancing customer satisfaction., Generated financial reports to support account management and...
JAN 2015 - DEC 2019
Sales Development Representative (SDR)
Alorica
Generated and qualified leads through high-volume outbound calls, targeted email campaigns, and LinkedIn outreach., Conducted research on target accounts to identify decision-makers, business needs, and potential buying triggers., Scheduled and confirmed qualified meetings for account executives to...
JAN 2010 - JAN 2015
Account Management and Retention Specialist
Allied Global
Managed a portfolio of key client accounts, ensuring satisfaction and long-term retention., Reduced churn through proactive relationship management and loyalty program initiatives., Conducted targeted re-engagement campaigns, recovering lapsed customers., Served as the primary point of contact for...