Franco Moros Luque
Customer Service & Travel Specialist with 4+ years in Airlines & Healthcare
- Managed flight bookings, changes, cancellations, and processed credits in a high-pressure airline environment.
- Provided healthcare support including scheduling, PCP changes, and insurance inquiries, ensuring compliance with regulations.
- Delivered customer service for diverse industries including airlines, healthcare, and retail, demonstrating versatility and service excellence.
Customer Service
Avanzado
Extensive experience assisting customers in airline, healthcare, and retail sectors, ensuring satisfaction and problem resolution.
Conflict Resolution
Intermedio
Handled customer complaints and claims effectively, maintaining high service standards across roles.
CRM Tools
Intermedio
Utilized CRM platforms for tracking customer interactions, case management, and service follow-ups.
Regulations & Compliance
Intermedio
Ensured adherence to airline, healthcare, and company policies, including HIPAA and governmental travel regulations.
Teamwork & Communication
Avanzado
Collaborated with teams in service delivery, coordination, and support functions for enhanced operational efficiency.
Languages
English
C1
11/2024 - 06/2025
Travel Agent - United Airlines
IGT Solutions
Provided high-quality customer service and personalized assistance to passengers on both domestic and international flights., Managed flight bookings, including creating new reservations, handling changes, cancellations, and ticket issuance., Rescheduled flights due to voluntary or involuntary...
02/2023 - 11/2024
Customer Service Representative - Healthfirst
Concentrix
Provided personalized customer support in the healthcare sector, assisting members with a wide range of medical service inquiries., Scheduled and rescheduled medical appointments according to member needs and plan guidelines., Handled Primary Care Physician (PCP) change requests, ensuring updates...
08/2022 - 01/2023
Customer Service Representative - Best Buy
SITEL Group
Provided customer service support in the appliances department, ensuring timely and effective resolution of inquiries and issues., Handled customer complaints and claims related to damaged or defective products, delivery delays, and service dissatisfaction., Processed product exchanges and returns...
03/2022 - 05/2022
Waiter
71 Steakhouse and Grill
Delivered personalized and attentive service to guests, ensuring a memorable and high-quality dining experience., Presented the full menu, highlighting chef’s recommendations, daily specials, and best-selling dishes., Provided expert guidance on steak cuts and ideal cooking temperatures, helping...
Lumos Language School
Intensive English Course
Completed 12/2021
SENA
Automotive Component Assembly Technician
Completed 11/2016
Inglaterra Real School
High School
Completed 12/2014
Please record a video speaking in English about your experience.
What experience do you have with dispatch software or similar tools? How have you used them to improve communication or efficiency?
Tell us about a challenge you faced while coordinating deliveries or pickups. How did you resolve it?
Can you describe a time when you successfully managed multiple dispatch requests? What strategies did you use to prioritize them?
Franco Moros
Video resume