Gabriela - Asociado de Ventas y Experiencia del Cliente

Experiencia demostrada en Atención al detalle.

Experiencia demostrada en Diseño de contenido visual.

Experiencia demostrada en Dominio de herramientas digitales.

Experiencia demostrada en Inteligencia emocional.

Experiencia demostrada en Organización y control documental.

Resolví los problemas de los clientes de manera eficiente, acelerando el cierre de acuerdos y aumentando la satisfacción del cliente.. Mantuve sólidas relaciones con los clientes mientras identificaba y buscaba nuevas oportunidades comerciales.. Colaboré con la alta gerencia para implementar iniciativas de mejora continua y superar los objetivos de rendimiento del equipo.. Creé presentaciones persuasivas para mostrar las características y beneficios del producto a los clientes potenciales.. Fortalecí la lealtad del cliente a través de un servicio excepcional y seguimientos constantes, construyendo asociaciones a largo plazo.

Establecí una relación con clientes potenciales mostrando un interés genuino en sus necesidades, fomentando la confianza en las soluciones ofrecidas.. Manejé un gran volumen de llamadas salientes diariamente mientras mantenía profesionalismo y comunicación clara.. Gestioné grandes volúmenes de datos, asegurando precisión en registros y reportes.. Brindé soporte al cliente en el seguimiento de solicitudes y actualización de información en sistemas internos.. Volví a comprometer las cuentas inactivas al volver a conectarme con clientes anteriores y restaurar con éxito las relaciones comerciales.. Fortalecí relaciones con clientes, garantizando atención oportuna y soluciones eficientes.

Atención telefónica y seguimiento de requerimientos de clientes.. Registro y actualización de información sensible con precisión.. Colaboración con otros departamentos para asegurar tiempos de respuesta y cumplimiento de procesos.

Manage customer orders and shipment coordination for customer plants, handling requirements across multiple part numbers and varying shipment volumes.. Receive and process firm customer orders, update internal systems, and maintain Excel tracking files to monitor weekly requirements, completed orders, pending quantities, and backlog.. Coordinate daily with Planning, Production, Warehouse, Quality, Transportation, Sales, and customers to ensure material availability, shipment readiness, and timely delivery.. Prepare and distribute operational reports and consolidated information for management and Planning, including part numbers, required quantities, backlog, critical materials, customer priorities, and estimated delivery dates.. Monitor critical and urgent customer requirements, prioritize materials according to production needs and customer impact, and participate in daily follow-up meetings to communicate status and recovery actions.. Coordinate regular customer pickups and expedited shipments, including material selection, warehouse preparation, transportation availability, loading requirements, and shipment follow-up through delivery.. Track individual material/bobbin identification and production status in Infor, coordinating with Warehouse and Production when materials require follow-up, rewinding, quality release, or warehouse location.. Use Excel formulas, PivotTables, and consolidated reports to analyze and organize operational data; use Infor, Microsoft Teams, and Outlook for system management and cross-functional communication.. Calculate shipment weights and pallet requirements and coordinate load capacity with Warehouse and Transportation to ensure requested material can be accommodated by the assigned unit.. Identify operational issues and opportunities for improvement, communicate findings to management, and proactively suggest changes to reduce urgent requirements and improve workflow efficiency.

Provided customer support through phone interactions, following up on requests and ensuring timely and accurate resolution of customer needs.. Recorded and updated customer information accurately while following established processes and handling sensitive information with discretion.. Collaborated with other departments to coordinate responses, maintain service levels, and ensure compliance with internal processes.. Maintained clear and professional communication while managing multiple customer requests and priorities.

Managed high volumes of customer interactions while maintaining professional communication and a customer-focused approach.. Maintained accurate records and reports while managing large volumes of data and ensuring information quality.. Provided customer support by following up on requests and updating information in internal systems.. Strengthened customer relationships through timely follow-up, problem resolution, and consistent service.. Re-engaged inactive accounts by reconnecting with previous customers and restoring commercial relationships.

Resolved customer concerns efficiently and supported the sales process through attentive, solution-oriented service.. Built and maintained strong customer relationships through consistent follow-up and personalized communication.. Collaborated with management on continuous improvement initiatives and team performance objectives.. Created persuasive product presentations and communicated product features and benefits to prospective customers.