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Permit & Inspection Coordinator Assistant
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Competencias
Experiencia demostrada en Salesforce.
Experiencia demostrada en ServiceTitan.
Experiencia demostrada en Litify.
Experiencia demostrada en Hubspot.
Experiencia demostrada en Zendesk.
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Permit & Inspection Coordinator Assistant buscando nuevas oportunidades
Experiencia
Permit & Inspection Coordinator Assistant
Proactively followed up with customers and inspectors to reduce the backlog of open permits across multiple towns and move long-pending permits toward closure.. Organized required documentation, including Manual J, Manual S, and other technical records, to support permit approvals and compliance requirements.. Supported the permit process end to end by pulling permits, processing payments, confirming customer availability, and coordinating final inspections with town Building Departments.. Maintained regular communication with customers, inspectors, and Building Departments to keep inspections on schedule and permits moving toward closure.. Scheduled callbacks and coordinated reinspections after failed inspections to accelerate corrections and keep projects moving.. Processed permit and reinspection payments and maintained accurate expense records in QuickBooks Online.. Coordinated stand-in inspections with licensed technicians on site to keep inspections on track and improve scheduling efficiency.
Customer Service Scheduler & Support
Handled high-volume inbound calls to schedule HVAC, electrical, and plumbing service appointments while maintaining accurate booking records and responsive customer support.. Conducted outbound calls to schedule annual maintenance appointments and support membership retention efforts.. Maintained accurate customer information and documented appointments, improving scheduling efficiency.. Assisted with collections for unpaid service invoices and overdue memberships, supporting account resolution and payment recovery.
Evidence Legal Assistant
Contacted clients by phone to request supporting documents for VAWA cases and followed up via phone, email, and SMS to minimize case delays.. Prepared and organized complete evidence packets using Adobe, performing certified Spanish-to-English translations of client documents as needed, ensuring USCIS compliance.. Supported additional team projects as needed, contributing to workflow continuity and case preparation.
Collections Specialist
Managed a portfolio of overdue accounts, helping recover approximately $40,000 through strategic follow-ups and timely payment reminders.. Corrected customer records in ServiceTitan to improve invoicing accuracy and reduce billing discrepancies.
Partner Success Specialist
Resolved over 50 customer email complaints monthly with a 15-minute average resolution time, maintaining a 90% customer satisfaction rating under pressure.. Coordinated with 10 international partners to expedite fund transfers, cutting average release time by 2 days and improving transaction speed.. Monitored transaction queues and resolved system issues with partners, achieving a 98% success rate in seamless processing.. Resolved 400 monthly transaction errors through root cause analysis, reducing delays by 10% and ensuring timely completion within 24 hours through root cause analysis.
Risk Investigator
Upheld compliance with KYC/AML regulations, safeguarding the company from legal and financial risks.. Resolved 95% of escalated cases within 24 hours by gathering customer information and mitigating risks.. Increased case completion rates to 80% within deadlines, supporting streamlined risk management process.
Customer Service Advocate
Improved customer retention by providing personalized support and clear guidance on company services.. Resolved the majority of customer issues within 48 hours across multiple channels, enhancing customer satisfaction.. Reduced repeat inquiries by providing clear, thorough responses and proactively addressing potential customer concerns.
Customer Service Representative
Resolved customer issues via phone, handling over 500 calls per month with an estimated satisfaction rate of around 90%, based on feedback and follow-up surveys.. Built strong customer relationships through clear communication and consistent service, supporting retention and customer satisfaction.. Proactively addressed recurring issues with phone, cable, and internet services, reducing related customer inquiries by 10%.. Ensured data integrity by accurately processing new installation orders, upgrades, and service change orders into the company’s billing system.