Gabriela - Travel Agent

Experiencia demostrada en Customer experience & relations.

Experiencia demostrada en Upselling & Sales Support.

Experiencia demostrada en Microsoft Office.

Experiencia demostrada en Reservation Platforms & PMS Systems.

Experiencia demostrada en Cash Handling & Billing.

Provided customer support via calls while identifying upselling opportunities.. Closed sales during live interactions, balancing revenue goals with customer satisfaction.. Met individual and team qualitative and quantitative performance targets.

Managed reservations and daily operational planning for short-stay accommodations.. Conducted training and onboarding for new reception staff.. Optimized day-to-day workflows and collaborated with cross‑functional teams (cleaning, maintenance, etc.) to ensure seamless operations.. Delivered customer support via phone and chat, ensuring high‑quality service.. Performed quality inspections of hotel rooms and apartments to maintain service standards.

Developed strong customer service and sales skills in a fast‑paced call center environment.. Promoted to sales specialist in under one year due to strong performance and leadership potential.. Provided coaching and support to agents, analyzed performance data, and fostered a positive and competitive team environment.

Assisted guests with check‑in, check‑out, and in‑stay requests.. Managed Otelia PMS and online travel platforms (Booking.com, Expedia, Hotelbeds, Hotusa).. Coordinated rates and availability using channel manager systems.. Handled payments, billing, and daily cash management.. Resolved guest concerns and maintained high service standards.