Gabriela - Data Analyst with 3+ years in financial services

Utilized statistical tools and programming languages to analyze complex datasets.

Wrote complex queries to extract and manipulate data from large relational databases.

Designed dashboards and reports to visualize insights for stakeholders.

Employed advanced Excel functions for data cleaning, analysis, and reporting.

Answering Inquiries by phone from hospitality industry., Handling Cancellations and Rescheduling., Coordinator as point of contact scheduling medical appointments., System Management: Assisting with the management of various software platforms, such as CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) systems.

Creating estimates and management on Excel spreadsheets., Data Entry and CRM Management: Accurately entering client data on service Titan., Sending Reminders and follow ups with clients., As front desk customer service, expertly handling direct customer interactions, resolving conflicts and urgent issues, and coordinating seamlessly with our Level 1 support team., Dedicated to improving our products and performance by analyzing customer feedback and preventing recurring problems, all while ensuring we meet our key performance indicators (KPIs) and service standards., Expertise in managing call flows and service metrics allows me to consistently deliver exceptional service and efficient case resolution, upholding our company's operational standards.

Conducting engaging virtual classes using online teaching platforms (like Zoom, Skype, Google Meet, or a dedicated platform). This includes explaining concepts and leading discussions/activities., Modifying activities and instruction to meet the individual learning needs and styles of diverse students, including those with special educational needs., Explain from the basic each module with the support of the material given by the Academy.