Gemma - Program Coordinator with 5+ years in education & online learning

Led the planning, scheduling, and monitoring of online educational programs and team coordination.

Prepared reports, dashboards, and managed KPIs including NPS and program completion metrics.

Experience with Canvas, Oracle, Wrike, Airtable, Kaltura, Jira, Power BI, and CRM systems for project and data management.

Provided personalized support to over 100 program participants and collaborated with international teams.

Fluent in Spanish, Portuguese, and English, used in recruitment, client follow-up, and interpretation.

Scheduling, planning and monitoring online programs with prestigious international universities courses in Spanish and Portuguese for renowned universities such as Harvard, Cambridge, MIT, Columbia, IPADE, Wharton, Universidad de Navarra, UNIANDES, among others., Preparation of reports, spreadsheets, databases, dashboards and effective management of KPIs, including NPS with an average score of 59 and an average completion rate of 86%., Implementation and management of technological platforms such as Canvas, Oracle, Wrike, Airtable, Kaltura, Jira, MS Office, Redash, Tooljet, Power BI, Slack, Google Workspace and CRM systems like Zendesk., Collaboration with the India team to automate client’s communication follow-up processes in Spanish and Portuguese for an average of 70 simultaneous programs., Personalized customer service and management of email and other communications to follow-up over 100 participants simultaneously until certification., Increased bootcamps completion rates from 50% to 80% through personalized student support., Coordination of tutors from various Latin American countries: following up of grades, retention and attention to students, assistance to classes and others., Organization and conducting Zoom video conferences at the LATAM and global courses.

Leading of teacher’s team., Analyzing data to identify trends and insights that can inform school decisions., Planning and managing of cross-functional teams to complete projects like Mother’s Day or Cultural exposition for over 70 students and families., Encouraging and promoting a positive workplace values between students and teachers., Communication with parents via internet and personal attention, responding to their inquiries or complaints., Management of administrative processes with educational institutions and Educational Secretary., Administration of official documents related to certificates and Educational secretary requirements.

Collaboration with renowned enterprises as FOX LATAM, NatGeo Kids and Nova Vida editorial., Conferences and executive reunions simultaneal interpretation for Carbogás (BR) in México and via Zoom., Commercial documents translation using Trados.

Handling of legal and immigration procedures like Brazilian forms, visas, passports and legalization of students and missionaries in Brazil., Coordination of dining, purchases, and maintenance in a boarding school environment for over 120 residents., Coordination of events and workgroups for organizations such as Regnum Christi, Soñar Despierto, Teletón, among others, in collaboration with the Municipality and the private sector.