Gene Darien Sepúlveda Henao
Customer Service & Logistics Specialist with 5+ years in transport and digital marketing
- Managed relationships with shippers and carriers across the U.S., coordinating shipments and negotiating rates.
- Led digital marketing campaigns for property promotion and analyzed their performance with Meta Business Suite and Google Analytics.
- Provided bilingual customer service and technical support, resolving issues efficiently for diverse client bases.
CRM Systems
Intermediate
Utilized ShipperCRM, HubSpot, and Salesforce for lead management, customer relationships, and workflow automation.
Logistics Coordination
Intermediate
Managed and coordinated full and partial truckload shipments, negotiating rates and handling scheduling logistics.
Digital Marketing
Intermediate
Created and managed digital campaigns for property marketing, analyzing performance data to optimize outreach.
Customer Service
Advanced
Provided empathetic bilingual customer support in healthcare, technical support, and logistics, resolving issues efficiently.
Music Instruction
Intermediate
Taught music theory, coordinated ensemble performances, and designed group learning experiences for multiple instruments.
Languages
English
Advanced (C1)
Spanish
Native
French
Basic (A1)
January 2025 - Present
Freight Broker / Customer Manager
Armstrong Transport Group
Manage and develop relationships with shippers and carriers across the U.S., Prospect and qualify new leads through cold calling, email outreach, and CRM tracking., Negotiate rates and coordinate full and partial truckload shipments efficiently., Provide proactive customer service and problem...
January 2024 - January 2025
Digital Marketing Assistant / Account Manager
Meta Group España
Managed digital campaigns for a property and real estate management company., Created marketing strategies for property promotion across social platforms., Handled client communications, brand positioning, and lead follow-up., Analyzed campaign performance using Meta Business Suite and Google...
December 2023 - June 2024
Bilingual Customer Service Agent (Healthcare Division)
TaskUs
Scheduled medical appointments and transportation for U.S. patients., Delivered empathetic, high-quality service while resolving issues efficiently.
February 2022 - November 2023
Technical Support & Customer Service Representative
Webhelp
Supported European mobile game users through chat, email, and phone., Provided bilingual technical and customer service, resolving escalations.
2015 - 2018
Music Instructor / Ensemble Conductor
Gran Band Corporation
Taught music theory, performance, and ensemble coordination for multiple instruments., Designed group learning experiences enhancing teamwork and communication.
University of Antioquia
Master of Music
University of Antioquia
Master’s in Psychology
University of Antioquia
Diploma
University of Antioquia
Diploma
University of Antioquia
Diploma
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