George

Demonstrated experience with Microsoft Applications.

Demonstrated experience with Data analysis and data visualization.

Demonstrated experience with Team Player.

Demonstrated experience with Result-Oriented.

Demonstrated experience with Attention to Details.

Managed day-to-day business operations and documentations.. Maintained financial records, invoices, and expense tracking.. Prepared periodic operational and financial summaries for decision-making.. Ensured compliance with service level agreements.. Liaised with suppliers and customers to provide quality of service.. Responded to client inquiries professionally and maintained strong service delivery standards.

Directed and supervised team of ten engaged in processing and storage of client and customer information including but not limited to bio details, schedules, payments as well as redemptions.. Liaise with the Quality Assurance unit as well as the department head to formulate and amend processes that ensure that the team continually improves on productivity, documentation, efficiency, and operational excellence.. Audit team performance and compliance with standards.. Designed strategic plan for component development practices to support future projects.. Ensure the reconciliation for all client and customer accounts.. Ensure the generation of all appropriate internal and regulatory reports for compliance, operational and management purposes.. Data Analysis and data visualization.. Ensure the creation of unique accounts (including virtual accounts) for clients and customer.. Ensure proper storage and management of client and customer information (account maintenance).. Ensure the accurate and timely payment of customer and client redemptions (claims).. Provide input and support the implementation of functional projects, programs and activities that were assigned to the Information Processing team and the Client Service department.. Coached team members in techniques necessary to complete job tasks.. Participated in cross-functional team-building activities.. Established open and professional relationships with team members to achieve quick resolutions for various issues.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.. Process information received from clients and customers.. Identifying clients and customers payment and processing them in the appropriate software.. Generating all relevant reports for compliance, Management, and operational purpose.. Reconciliation of clients and customer payments.. Resolve clients and customer complaints.. Advising clients and customers on payment issues and or general issues pertaining to my work.. Supervises work of team members.. Carried out day-day-day duties accurately and efficiently.. Demonstrated respect, friendliness, and willingness to help wherever needed.. Worked flexible hours, night, weekend, and holidays.. Performed duties in accordance with applicable standards, policies, and regulatory guidelines.. Data analysis and data visualization.

Communicating to clients effectively on the status of their company account and providing advisory services.. Effective management of clients’ grievances.. Proper records keeping.. Designed plans to improve operations and suggested changes to systems for overall organization.. Process information receive from clients.. Identifying clients’ payments and processing them in the appropriates software.. Generating all relevant reports for compliance and operational purpose.. Usage of Microsoft SQL and Microgen 5 series in daily activities.. Advising Clients on Payment Issues.

Communicating to clients effectively on the status of their company account and providing advisory services.. Effective management of clients’ grievances.. Proper records keeping.. Designed plans to improve operations and suggested changes to systems for overall organization.. Process information receive from clients.. Identifying clients’ payments and processing them in the appropriates software.. Generating all relevant reports for compliance and operational purpose.. Usage of Microsoft SQL and Microgen 5 series in daily activities.. Advising Clients on Payment Issues.

Reported back to instructor to receive day-to-day tasks and responsibilities.. Conducting of research for the Programs Director and the Country Manager.. Going on field work to have conversations with farmers to know their problems and try to find solutions to them back in the office.. Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.. Interacted with customers by phone, email to provide information.. Delivered clerical support by handling range of routine and special requirements.. Helped with administrative support by managing incoming calls, coordinating files and sorting mail.