Gerardo Castro Maya
Medical Interpreter with 2 years of experience in language and healthcare
- Facilitated private and respectful communication between clients and healthcare providers.
- Maintained an updated medical vocabulary through self-training.
- Supported client interactions effectively across different work environments.
Communication
Avanzado
Utilized negotiation, active listening, and conflict resolution skills to ensure effective interactions.
Project Management
Intermedio
Applied project management skills in coordinating tasks and maintaining workflow.
Time and Resources Management
Intermediate
Managed multiple responsibilities efficiently in roles involving customer service and training.
Digital Tools Application
Intermediate
Utilized software and digital tools to support work tasks and communication.
Languages
English
Advanced
Spanish
Native
2024 - 2025
CERTIFIED MEDICAL INTERPRET (L4)
LANGUAGELINE SOLUTIONS THROUGH DATAMARK MÉXICO
Communication conduit facilitating private and respectful interactions., Self training to maintain an updated vocabulary.
2023 - 2024
SALES AGENT
TJ BPO
Cold calling sales., Account creation., Product placement., Sales., Account handling., Group handling.
2020 - 2023
NEW HIRES TRAINER & CUSTOMER SERVICE REPRESENTATIVE
SYKES MX, NOW FOUNDEVER
Universidad Autónoma del Estado de México
BIOLOGY MAJOR
Completed 2017
Please record a video speaking in English about your experience.
Tell us about a challenge you faced while coordinating deliveries or pickups. How did you resolve it?
