Results-driven Product Manager with over 8 years of experience leading software development, managing cross-functional teams, and delivering innovative solutions that meet customer needs and business objectives.
Oversaw end-to-end product development, including planning, development, launch, and iterative improvement.
Led agile teams using Scrum and Kanban to deliver projects efficiently and adapt to changing requirements.
Worked closely with executive leadership, marketing, and engineering teams to align product strategies.
Utilized data analytics tools to inform decision-making and measure product performance.
REGENESIS
Disassembling / Assembling of PVR decoders, Board inspection, Replacing of components, Loading of software l39 and l40, Checking that the CPU works correctly
Virgin Mobile/Vodacom/Mobile Direct/Hollard life /1life direct/Edcon life
Sales and Marketing, Handling of queries, Data capturing
Cell C (Waterfall, Midrand)
Cell phone contract sales for qualified customer, Ensuring excellent customer service, Admin and following up on sales, Making sure customers are happy with their phones, laptops and routers, Ensure that RAM courier delivered phones and products on time, All admin work, setting appointments, Setting targets at the end of each week, Monitoring/checking network services to avoid problems for users
Sandton HOTEL
Provide an efficient warm and welcoming introduction to all customers entering the show room/office or calling on the phone to promote a positive professional image of the company, Answering, screening, and forwarding calls in a timeous and professional manner, Dealing with customer queries / complaints / orders and ensuring that their needs are met, Oversee maintenance of the office, equipment, aircons and plumbing as well as ensuring that any tenant is looked after in the same way as prescribed by the body corporate rules, Managing the leads list and allocating to the Sales Representatives, Manage Petty Cash, reconcile and report to my finance department, Ensure all necessary slips/invoices are sent to my finance department in a timeous manner with the correct billing address, Create and manage all quotations/invoices for my service department and check that all outstanding payments are made timeously (either by emailing or calling the client), Filing, Scanning through emails to staff and clients, Manage the company’s vehicle licenses and renewals, Order and distribute office supplies as requested and go shopping for groceries at Makro weekly/monthly as required, Purchase Electricity for the office as required, Purchase Cake for Birthdays that fall within the week
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Collaborated with design teams to enhance usability and customer satisfaction.
MERCHANTS SA INTERNATIONAL COMPANY
Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions, To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times, Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided, Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment, Remain current on program and product information by being committed to continuous learning, Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data, Demonstrated passion for customer satisfaction excellence and prior experience in an International Call Centre, Interactive customer service environment required, Related experience in the food and/or retail industry considered an asset, Strong and developed oral and written communication skills, including typing, spelling and grammar, Demonstrated ability to implement change efforts, Ability to learn new skills/concepts and apply this knowledge quickly and accurately, Advanced knowledge of PCs and familiarity with system navigation, Positive attitude and demonstrated ability to get along with others, Professional, empathetic and naturally caring conversational style, Display tact and diplomacy in handling all levels of customer interaction, Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice, Ability to work all required shifts
DASH BP0
Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions, To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times, Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided, Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment, Remain current on program and product information by being committed to continuous learning, Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data
MATRIX TRACKING DEVICE UNITS
Changing tracking device units, Changing customers minds to change their existing unit from what they have to matrix, Setting up appointments to change the tracker unit, Letting customers know that after 3 years tracker unit malfunctions, Getting remarkable low prices for tracker unit, Lower premiums and showing customer why matrix is better, Done research about all the products, disadvantages and advantages
