German - Customer Service & Administrative Assistant with 3+ years demonstrating efficiency and multitasking

Applied Microsoft Office, CRM, marketing, and organizational skills to support administrative tasks and improve workflow.

Provided bilingual support in a high-volume environment, consistently achieving high satisfaction ratings and quality scores.

Handled documentation, meeting organization, and event logistics efficiently in academic and corporate settings.

Recognized for effective teamwork and leadership in supporting department tasks and resolving complex issues.

Conducted job profiles and job analyses in the HR department that helped the administration improve the structural design of the area and optimize the processes based on my reports and analysis., Assisted the area with various administrative tasks.

Served part-time as a monitor academico for the accounting program’s coordination office and the graduates’ office., Helped with basic office tasks such as documentation archive, minutes writing, meetings organization, and logistics for some events.

Provided high-quality bilingual support to customers, consistently maintaining high customer satisfaction ratings and quality scores above 95%., Promoted to support department based on outstanding performance, offering guidance to frontline representatives to resolve complex issues., Recognized by colleagues for team collaboration., Awarded as top performer several times.