Especialista en atención al cliente con experiencia en soporte técnico y gestión de casos complejos, enfocado en la satisfacción y confianza del usuario.
Proporciona soporte eficiente a clientes en plataformas de chat, correo y voz, resolviendo inquietudes y asegurando satisfacción.
Utiliza plataformas como LivePerson y Salesforce para apoyar a los usuarios en tiempo real y gestionar casos complejos.
Brinda asistencia en productos como consolas PlayStation, dispositivos SONY y problemas de red o hardware.
Gestiona incidencias relacionadas con cuentas comprometidas, chargebacks y escalaciones para mantener integridad del servicio.
SYKES
Handled customer inquiries, addressed concerns, and provided accurate information to ensure a smooth user experience., Maintained account security by handling compromised accounts and implementing necessary security measures., Managed multiple live chat support tools, including LivePerson and Salesforce, to provide real-time assistance., Delivered high-quality customer support while maintaining strong CSAT scores and exceptional performance., Resolved account recovery issues, chargebacks, and escalations efficiently to improve customer satisfaction., Ensured proper follow-up on escalated cases to provide timely resolutions and maintain customer trust., Worked in a fast-paced environment, managing multiple conversations while maintaining high accuracy and professionalism., Support for PlayStation consoles and networking/internet issues, ensuring customers received effective solutions., Support for devices such as SONY TVs, troubleshooting hardware., Handled support for account-related issues, including compromised accounts and chargebacks., Verify account integrity.
CONCENTRIX
Certificate
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Capacidad para manejar múltiples conversaciones y herramientas en ambientes de alta demanda sin comprometer la calidad.
