Giuliana Garzon
Customer Service & Education professional with 5+ years of experience
- Provided technical support for internet routers, resolving issues efficiently.
- Designed and delivered engaging lesson plans for diverse student populations.
- Handled customer inquiries via inbound/outbound calls, maintaining detailed logs.
Communication Skills
Expert
Utilized effective communication techniques in customer support and teaching roles.
Problem-Solving
Advanced
Resolved technical issues and adapted teaching methods to meet student needs.
Active Listening & Empathy
Expert
Engaged with customers and students, demonstrating understanding and patience.
Lesson Planning & Curriculum Design
Intermediate
Created and revised lesson plans in alignment with educational standards.
Multitasking & Time Management
Advanced
Handled multiple customer support tasks and managed classroom activities effectively.
Languages
English
Fluent
Feb 2022 - Nov 2023
Customer service representative (remote position)
American Call Center
Utilized excellent communication skills to provide top-notch customer service, selling credit cards., Resolving technical issues with routers, primarily through system reboots., Demonstrated strong problem-solving skills, adaptability, and a customer-centric approach in a fast-paced online call center environment., Handling inbound and outbound calls to assist customers with sales inquiries, product information, and technical support., Maintain accurate records of customer interactions, including call logs and detailed logs on issues and resolutions.
Dec 2020 - Feb 2022
English Language Teacher
Liceo Los Andes
Design, implement, and revise engaging lesson plans that meet the needs of a diverse student population., Align instructional content with school standards and curriculum guidelines., Deliver dynamic and interactive lessons that cater to various learning styles and levels., Manage classroom behavior effectively, ensuring a safe and conducive learning environment.
2017 - 2019
Language Art English teacher
La Moderna Highschool
Stay updated with the latest educational practices and methodologies.
Nov 2023 - actual
Interpreter L3 CSI -L4 MSI (remote position)
Interpretia
Universidad Laica Vicente Rocafuerte
Psychopedagogist
Completed 2021
Universidad Casa Grande
TEFL certificate
Completed 2018
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