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Gladness Hlamalani Chauke

Johannesburg, Gauteng, South Africa

Service Coordinator with 5+ years in Security & Customer Service

  • Optimized technician routing and workload for alarm system service appointments, improving efficiency
  • Served as primary client liaison, handling inquiries, service requests, and compliance documentation
  • Logged, tracked, and resolved service requests using Salesforce, ensuring seamless service delivery
Service Scheduling & Dispatch Coordination
Advanced
Managed appointment scheduling and technician dispatch across access control and alarm systems.
Customer Relationship Management (CRM)
Advanced
Acted as primary contact for clients, handling service requests and providing timely updates.
Compliance Monitoring & Reporting
Intermediate
Ensured safety standards and industry compliance during installations and maintenance activities.
Team Collaboration & Leadership
Intermediate
Collaborated across departments to support service delivery, staff training, and process improvements.
Problem-Solving & Conflict Resolution
Intermediate
Addressed service issues, false alarms, and liaised with authorities to resolve incidents efficiently.

Languages

English
Fluent
Xitsonga
Home Language
isiZulu
Proficient
Sesotho
Proficient
Setswana
Proficient
Tshivenda
Proficient
See Full Skillset on CazVid
2021 - 2025
Service Coordinator
CAP Security
Schedule and dispatch alarm system service appointments, optimizing technician routes and workload. Including boom gates and access control., Serve as the primary client contact for inquiries, service requests, and updates., Maintain compliance with industry standards and manage related...
View Complete Work History
🎓
Lamulla Jubilee High School
National Senior Certificate (Matric)
Completed 2001
🎓
Prestige Business and Computer School
Diploma in Secretarial Administration
Completed 2003
See Education & Certifications
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