Dedicated professional with over 7 years of experience in account management, customer service, and sales. Adept at building lasting client relationships, exceeding targets, and collaborating across teams to enhance customer satisfaction.
Proficient in building and maintaining strong client relationships to drive retention and sales.
Skilled in closing deals, upselling, and negotiating contracts to maximize revenue.
Exceptional ability to handle inquiries in multiple languages, ensuring high satisfaction.
Experienced in managing client portfolios, resolving escalations, and ensuring account growth.
BetUS
Managed high-value client accounts, achieving and exceeding monthly sales goals.. Delivered exceptional customer support and implemented retention strategies to boost loyalty.. Collaborated with sales and marketing teams to optimize customer engagement efforts.
Concentrix S.A.
Oversaw client portfolios and ensured timely resolution of escalations.. Maintained documentation accuracy and coordinated cross-functional team communication.
Concentrix S.A.
Handled customer inquiries in English and Spanish with over 90% satisfaction ratings.. Provided product education and escalated technical issues efficiently.
CRI Online Sales S.A.
Led customer retention campaigns, reducing churn and improving service quality.
Bachelor’s Degree
Hi, every single position that I worked in the past with in any of my prior jobs involves teamwork. You know, even though we manage our day as an individual right on the phone, doing our thing separately, at the end of the week, at the end of the day, at the end of the month, it assumes as a work effort, as a team effort, right? So we normally take very good care of metrics, KPIs in general, which at the end of the month is what the team will need, right? So every day of work, it's a teamwork in my prior positions. And so we always, even though we are working individually on the phone, right, we have always in mind that all our personal efforts will also represent as a team effort, and so we always fight to make sure that our metrics, as simple as they are, are the best possible so we can assume to this team effort at the end of the month and generate good metrics, right? So the clients are happy with our success. We are happy with our own success. And in general, everyone is happy with our work. So that is my answer. Thank you.
Hi, you know, in every single position that I worked before, there is a team, like, acknowledgement, right, when you work. So basically, my metrics, my actions in general, at the end of it, are translated as a teamwork. So at the end of the month, it's not only my performance, it's the performance of we as a group. So basically, this question applies to every single job. I mean, we always, even though we are working individually, at the end of the month, at the end of the year, our progression, our actions as an individual affects us as a team at the end. So basically, we always take that in because I always take that in consideration, understanding that if at some point we're not doing good, this will affect our team at the end of the month or at the end of the week. So it was necessary to take, it was good to take the necessary feedback and put it to work as fast as possible, right? And so that is my answer. Thank you.
Hi, well, I was working for a United States bank months ago, Capital One. As you see, compliance with these type of positions are very sensitive, and compliance is something that, at least regarding internally, the company, it's changed or detailed on weekly, sometimes daily basis. So we have this tool named Pinpoint, which gives us basically all the corners that we need to check before we actually deliver, before we actually finish an interaction with one of the clients. So in these changes, you know, because this normally changes or it's modified very quickly on a daily basis, it's just a matter of the beginning of the day, sit down, read all the changes that are made by the moment that you are starting your shift and make sure that you apply them on the rest of the day and in general, right? The rest of the week, the rest of the month. Otherwise, it's again changed at some point by the managers and let us know afterwards. So this is my example. Thank you.
Discover other professionals with similar experience
Proficient in CRM tools, Microsoft Office, Revit Architecture, and AutoCAD for project support.
Hi, regarding the question, I was working for a sportsbook and BetUS. It's on the resume that I sent you. I was an account manager. I was handling about 170, 180 something clients at the same time on a weekly basis, making sure that I speak with everyone and have any sort of contact with each one of them. This particular client was looking for a bigger payout. He was making a lot of money that weekend and he was willing to withdraw a significant amount of money. On the payout methods that I have available for this client, there was none of them capable to submit one payout with such amount, such an amount. So what I did was speak with my bosses and explain my client's situation underlining the fact that he was a very good client. He was depositing a lot of money on a daily basis. He was playing a lot. He was with the company for years now. So making sure that they saw all those facts, I ended up gaining the possibility to double the payout amount that my client normally have available and also unlock other payout options available on the company that this person, this client didn't have. So at the end of the day, I ended up getting the possibility to send twice the amount with the payout option he was choosing and give him more payout options available so he can withdraw more money in different methods. My client was very happy about it. He was very, very happy. My bosses were very satisfied with me not taking a no for an answer or trying to explain something that might explode in my face to this person, understanding the individuality of this particular client.
Hi, there was a time that I got this client. I was working for a sportsbook and I was managing over 170 something people. This particular client was a very high roller type of person, type of profile. He was requesting me to handle a payout which was considerably more than what we normally set up on the amounts we were capable to send. So what I did was to speak with my managers, speak with my bosses, and explain the profile of this client. Basically explain that if we don't handle this properly, even though we normally expect the clients to deposit money instead of we sending money, it was very important to help this client who was making a lot of money at the moment and issue greater payouts than we were supposed to issue normally. So we checked the account in detail. Well, I did it already. Basically my bosses started checking the account in detail and see how many years this person have with the company, how many years was an active client, an active player. So at the end of it, I managed to double the amount we were normally capable to submit as a payout. And I also involved other payout methods that at the moment the client didn't have with the company. So at the end of the journey, I ended up with doubling the normal payout amount for this client in one of the methods that he was actually preferring and give him more payout options so he can withdraw money in other options, not necessarily just the one he was choosing and he was asking. So my client was very happy about it, you know, and my bosses were very happy about it. And at the end of it, I did my job, just, you know, managed my client business as good as possible and make sure he was happy with the results.
