Gloriana - Operations Supervisor at Marriott

Expertise in managing daily operations, team coordination, and process optimization across diverse sectors.

Skilled in cash handling, auditing, reconciliation, and ensuring financial accuracy and compliance.

Proven ability to lead, train, and motivate teams to achieve performance and quality targets.

Competent in project coordination, data quality control, and leveraging analytics for decision-making.

Provided direct support to senior management in operational coordination, executive scheduling, and administrative decision-making.. Negotiated and closed 20+ commercial partnerships from scratch, managing full follow-through with external companies.. Handled quotations, basic accounting, staff training, and institutional client service.

Responsible for daily cash handling, full cash register auditing (arqueo de caja general), and bank deposits — ensuring accuracy and compliance with financial procedures.. Managed supplier orders, inventory control, and administrative record reconciliation.. Designed and deployed an internal communication system that resolved a chronic coordination gap between security and operations.. Led a recovery project to clear a 3-month administrative backlog, restoring full operational compliance.. Supervised kitchen, restaurant, and front-desk teams; built schedules and processed payroll via Softland.

Coordinated field team in a high-complexity zone, achieving 90% response rate — 10 percentage points above the previous cycle.. Managed scheduling, overtime tracking, and data quality control for national statistical output.. Delivered team training and resolved operational incidents in real time.