Gonzalo - Customer Service and Research Professional with 10+ years of diverse experience
Resumen
Experienced professional with a background in customer service, medical investigations, and scientific research, complemented by strong technical skills.
Logros Clave
- Conducted research in marine biology, electron microscopy, and histology as a research assistant
Habilidades
Handled customer inquiries and issues related to telecommunications and banking services, ensuring effective communication and resolution.
Conducted thorough investigations of medical device complaints, including document tracking and risk documentation review.
Performed sample preparation, protocol analysis, and research in marine biology, electron microscopy, and histology.
Reviewed and identified billing errors, coordinated proper billing practices within the healthcare department.
Proficient in MS Office, Google Workspace, Analytics, Looker, SAP, Oracle, DaVinci Resolve, and conflict resolution.
Idiomas
Experiencia
Sales and service agent
AT&T / Capital One
Solve customer issues regarding telecommunication services and bank operations
Global Complaints Investigator
Smith and Nephew
Thorough medical device complaints investigation, Document track and retrieval to perform tasks related to manufacturing records, risk documentation, and labeling review
Research assistant
UCR
Sample preparation, protocol analysis and research in marine biology, electron microscopy and histology
Billing agent
Center for Interventional Pain and Spine
Review and identify billing errors within the department, Coordinate proper billing practices
Educacion
University of Costa Rica
BSc.