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Customer Service / Social Media Support
Contact
Competencies
Demonstrated experience with Appointment setting & lead follow-up.
Demonstrated experience with Customer service & phone communication.
Demonstrated experience with Reservation support & inquiry handling.
Demonstrated experience with Lead qualification & information gathering.
Demonstrated experience with Administrative support & data entry.
Education
Summary
Customer Service / Social Media Support open to new opportunities
Experience
Customer Service / Social Media Support
Communicated professionally with customers regarding vehicle rentals, availability, reservations, changes, and general inquiries.. Managed customer conversations through phone and messaging channels while maintaining a calm, helpful tone under pressure.. Supported reservation-related processes, including customer information, booking questions, modifications, and follow-up.. Created and supported social-media marketing content to promote rental services and attract potential customers.. Worked independently, prioritized customer requests, and escalated issues appropriately when needed.
Virtual Assistant / Freelance Support
Provide administrative, customer-support, research, data-entry, and communication assistance.. Use Google Workspace, Microsoft Office, Canva, Slack, Zoom, and AI tools to organize tasks and improve turnaround time.. Maintain accurate information, follow instructions carefully, and communicate status clearly without constant supervision.