Grethel - Customer Support & Scheduler Specialist with 5+ years in Service Industry

Provided effective communication and issue resolution skills in a customer support environment

Addressed technical inquiries and troubleshot issues quickly in a tech support setting

Managed appointment scheduling and coordination with medical professionals and patients

Demonstrated strong organizational abilities, multitasking, and attention to detail to ensure smooth operations

Applied problem-solving skills to resolve customer and scheduling conflicts efficiently

Delivered exceptional customer service, addressing inquiries, and resolving technical issues promptly., Developed strong communication skills, both verbal and written, to effectively document cases and maintain clear lines of communication with customers throughout the support process.

Collaborated with Medical Staff: Worked closely with physicians, nurses, and administrative staff to confirm schedules, reschedule appointments, and address any conflicts or cancellations., Scheduled and coordinated patient appointments.