Experiencia demostrada en Handling inbound and outbound calls.
Experiencia demostrada en Managing live chats and emails.
Experiencia demostrada en Troubleshooting technical issues.
Experiencia demostrada en Assisting customers with refunds, reshipments, and returns.
Bruntwork
Supporting investor relations by managing communication through email, Preparing investor reports (summaries, updates, etc.), Designing investor-facing materials (presentations, pitch decks, whitepapers), Compiling reporting data across departments, Supporting investor distributions, Ensuring reporting deadlines are met per agreements, Coordinating investor events, Handling outreach communications, Tracking tax documents in excel, Organizing internal processes, Conducting market research, Assisting with administrative tasks and special projects
Alorica
Handle incoming chats, emails, Jira tickets, Password reset, Refunds, Reshipments, Booking medical appointments, Purchases, Add prescriptions in medical records
Instituto Guadalupano
Creating lesson plans that meet curriculum guidelines of the government, Developing exams, Doing interviews and hiring new staff to the bilingual area, Leading parent-teacher meetings, Observing students to evaluate their abilities, strengths, and weaknesses, Teaching 7th to 11th-grade students subjects like Literature, and History
FOREIGN LANGUAGES INTERN
BILINGUAL VOCATIONAL TECHNICIAN FOR CALL CENTER
BACHILLER TEC. IN COMPUTING
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