Guillermo Fabio Inglés Guerra
Customer Service Agent with 5+ years of diverse industry experience
- Managed multiple roles including customer service, sales, and technical support across three companies.
- Trained new agents in sales and customer service, contributing to team development.
- Supervised team members to ensure quality service delivery and retention.
Customer Service
Advanced
Provided support and resolved queries for customers, ensuring satisfaction.
Sales
Intermediate
Engaged customers to promote products/services, contributing to sales targets.
Leadership
Intermediate
Supervised and trained team members to improve performance and team cohesion.
Technical Support
Intermediate
Handled technical issues for clients, providing troubleshooting assistance.
Critical Thinking
Intermediate
Analyzed situations to determine the best course of action in customer interactions.
Languages
English
Advanced
Jul 2017 - Jul 2020
AGENT / SUPERVISOR
Teleperformance
Customer Service, Retention, Sales, Tech Support
Aug 2020 - Oct 2023
AGENT / TRAINER
Concentrix
Sales, Retention, Trainer (Sales & Customer Service)
Oct 2023 - Dec 2023
AGENT
World Connection
Tech Support
Liceo Cristiano Reverendo Juan Bueno ̈Central ̈.
HIGH SCHOOL
Completed Nov 2016
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