Guillermo Ramos Enríquez
Sales and Customer Engagement Specialist with 5+ years of diverse experience
- Consistently met or exceeded monthly sales goals through effective persuasion and rapport building at Call Gurus.
- Developed lasting customer relationships and secured new business opportunities at PORCH.COM.
- Managed schedules, coordinated logistics, and supported operations in interpreter and administrative roles across multiple organizations.
Customer Relationship Management
Avanzado
Led customer engagement initiatives, maintained relationships, and handled objections effectively across roles.
Sales & Lead Generation
Avanzado
Generated and converted leads, scheduled appointments, and utilized sales techniques to meet targets.
Communication & Interpretation
Avanzado
Provided accurate language interpretation, facilitated communication in law enforcement, healthcare, and client settings.
Administrative & Coordination Skills
Intermedio
Managed schedules, organized materials, entered data, and supported operational logistics.
Technical Skills
Intermedio
Proficient in CRM, Microsoft Office, OPERA system, and basic graphic design for varied administrative and content tasks.
Languages
Spanish
English
2022-09 - 2023-07
Sales Lead Generator
Call Gurus
Called potential customers from marketing lists and referral programs to engage and discuss personal needs., Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills., Scheduled sales appointments to discuss products and services and to close qualified...
2018-02 - 2018-07
Lead Generator
PORCH.COM
Developed and maintained lasting customer relationships through quick turnaround and strong communication skills., Scheduled sales appointments to discuss products and services and to close qualified leads., Pitched products and services to potential customers, securing new deals and sales...
2017-02 - 2017-08
Work at Home Coordinator / Medical Specialized Interpreter
Linguistica International
Managed company schedule to coordinate calendar and arrange travel., Gathered and organized materials to support operations., Coached employees through day-to-day work and complex problems., Entered data, generated reports, and produced tracking documents.
2015-02 - 2017-02
Work at Home CSI / Medical Specialized Interpreter
Language Line Solutions
Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects., Utilized active listening skills and cultural sensitivity to convey accurate interpretations., Used knowledge of accepted ethical guidelines to...
2012-03 - 2014-12
I.T / VLO Assistant
Bel Air Vacation Club
In Charge of Contracts, Setup and Maintenance of Network and Computers, Translation of Documents, Graphic Design, Elaboration of Weekly Reports.
2011-05 - 2012-03
Freelance Translator / Interpreter
Freelance
Face to Face Interpreting, Translation of documents, Creating email and documents in Spanish for English speaking Clients.
2010-04 - 2011-04
Reservations / Marketing
Payless Car Rental
Taking Reservations via Phone / Email / Nextel Radio, Completing Commission Reports, Translation of documents, Creating Workflow Diagrams, Handling of VIP accounts, Creative Work Slogans.
2008-06 - 2009-12
Receptionist
Hotel Crowne Plaza
Booking reservations (walk-in, phone), Handling customer complaints and finding a resolution, Handling of V.I.P Customers, Working with OPERA v4.1 system, Daily cash handling of 20k+, Excellence in Customer Service course.
2007-11 - 2008-04
Customer Service Representative
Teleperformance (Microsoft Call Center)
Phone Service, Helping customers with Microsoft-based problems, Dealing with international customers, Creating service reports, Evaluating Microsoft products for better customer service.
2006-07 - 2007-09
Content Specialist
DataZone
Verifying and entering auto parts data provided by the manufacturer and comparing it to the current content of AutoZone electronic catalog, Maintaining contact and negotiating with vendors on a daily basis, Developing presentations on PowerPoint, First aid course.
Redlands High School - Redlands, Ca
High School Diploma
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