Hagar - AWS and SF Programs and Operations Analyst (Remote)

Demonstrated experience with Effective Time Management.

Demonstrated experience with Calendar Management.

Demonstrated experience with Communication Skills.

Demonstrated experience with Interpersonal Skills.

Demonstrated experience with Creative.

Coordinated end-to-end learner onboarding, programme delivery, engagement activities, and operational support across multiple concurrent learning cohorts, ensuring a seamless learning experience.. Transformed raw data into compelling impact narratives, using visualization and storytelling to make learner outcomes and program performance accessible to stakeholders and to strengthen brand positioning.. Bridged creativity and operations by integrating human-centered design, reimagining workflows, and learner support systems to be both scalable and empathetic.. Led cross-functional collaboration and team development, managing and mentoring 3 interns and 2 working groups while ensuring seamless coordination between technical, community, and communications teams.. Contributed to brand positioning and visibility, supporting data-driven storytelling and strategic initiatives that strengthened program reputation and expanded reach.

Co-created and strategized the launch of the official ALX Salesforce LinkedIn page, now a central hub connecting over 1000+ learners and alumni, fostering ongoing professional development and community engagement.. Co-created and strategized the launch of the ALX Salesforce Podcast Clicks and Codes, an initiative designed to inspire, engage, and connect the Salesforce alumni and learner community by providing a platform to share expertise, experiences, and stories.. Enhanced learner experience by incorporating engaging video content, shifting away from text-heavy communication to create a more dynamic and accessible platform for learners.. Spearheaded communication across multiple channels, including the learner Portal (Circle) and email, ensuring seamless interaction and timely updates for the entire Salesforce Learning community.. Collaborated with cross-functional teams to design, develop, and execute impactful community events, such as Alumni Sessions, Job Readiness workshops, Community hangouts, and Squad Face Offs, driving active participation and strengthening the learning network, boasting a CSAT of 85% and above per session.

Developed and executed community engagement plans to drive participation and interaction within the learner hub community, utilizing effective communication strategies across various platforms.. Provided daily support and guidance to a diverse community, addressing inquiries and concerns about the program, focusing on achieving high customer satisfaction ratings of about 85% across the community.. Analyzed data to enhance learner retention of 90% for the Salesforce community and 85% for other programs, and established a system for feedback collection.. Coordinated communication across multiple social platforms such as WhatsApp and Learner Portal (Circle) to facilitate seamless interactions among a vast network of over 8,000 learners.. Collaborated with cross-functional teams to develop and implement community events like Wellness Wednesday, Yoga for Wellness, Tech Talk Thursday, and Chaley Wosop(a Friday event aimed at bringing learners together), fostering engagement and participation.

Served as the primary contact for potential clients, delivering excellent customer service and maintaining strong relationships.. Oversaw the onboarding process for 50 outlets onto Mastercard's MyDealZone Africa platform, ensuring timely completion and client satisfaction.. Managed project timelines, processes, and progress tracking, facilitating effective communication between stakeholders.

Demonstrated exceptional commitment to customer engagement, resolving inquiries and complaints, and focusing on customer retention.. Proficiently handle lead generation by actively contributing to customer retention while achieving a remarkable 70% transition of learners into the program.. Managed daily operational tasks, assisting stakeholders through the admission process and achieving high transition rates into programs.

Supply and Stock management of company assets through the use of a personal tracking system with the help of Google Workspace.. Bookings, training, and scheduling, step by step, on the day of the Clients/Consumers during events.. Producing good content, facilitating customer service, and managing projects and campaigns with assistance from my superiors.. Brainstorm assistance on events about to be organized and various tactical measures to apply in its marketing.

Successfully opened and managed a minimum of 120 accounts in a day for both corporate and individual entities.. Managed the processing and disbursement of loans.. Management of central system data.