Happiness Metiso

Midrand, Gauteng, South Africa

Receptionist & Office Support Specialist with 5+ years in Administrative Roles

  • Managed telecommunication systems at Century 21, ensuring smooth communication flow.
  • Provided comprehensive administrative support across departments at Eskort Head Office.
  • Streamlined reception area maintenance, enhancing client and visitor experience.
Microsoft Office Suite
Advanced
Extensively used for document creation, email correspondence, and data management across multiple roles.
Customer Service
Intermediate
Handled customer queries and facilitated guest reception, ensuring a professional and welcoming environment.
Communication Skills
Advanced
Excelled in screening calls, taking messages, and liaising with staff and visitors efficiently.
Administrative Support
Advanced
Provided clerical and organizational assistance, including data entry, filing, and inventory management.
Data Management
Intermediate
Utilized spreadsheets and basic analysis to maintain contact lists, schedules, and reports.

Languages

English
Fluent
Jan 2023 - July 2024
Receptionist
Century 21
Answering, screening and transferring incoming calls to relevant personnel., Taking messages., Answering customer queries by providing basic and accurate information via phone/ email., Transferring customers to the nearest retail stores., Updating the telephone list on a monthly basis., Operates...
Feb 2020 - June 2021
Office Assistant
Hamilton’s Property Portfolio
Ordering of office stationery., Ordering of other office commodities such as cleaning supplies and food on an ad-hoc basis., Ordering of Business cards for staff including Store Cards for the Sales Team., Serving guests by greeting, welcoming, directing them appropriately and offering refreshment.,...
Aug 2024 - Sep 2025
Admin Assistant
Eskort Head Office
Greet and welcome visitors and offer refreshments., Maintain a clean, organized and presentable reception area., Answer, screen and forward incoming calls promptly and professionally., Take accurate messages and ensure timely delivery to relevant staff., Manage incoming and outgoing mail, packages...
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University of South Africa
Diploma
2025

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