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Customer service Agent
Contacto
Competencias
Excelentes habilidades en comunicación y resolución de problemas para brindar soporte de alta calidad.
Capacidad para mantener y fortalecer relaciones mediante CRM y seguimiento personalizado.
Habilidad para gestionar múltiples tareas y coordinar comunicaciones eficientemente.
Competente en soporte vía email, chat y teléfono, asegurando precisión y empatía.
Educación
Idiomas
Resumen
Haryeri es una profesional con amplia experiencia en atención al cliente, ventas y administración inmobiliaria, especializada en soporte multicanal y gestión eficiente. Comprometida con la excelencia y la satisfacción del cliente.
Logros Clave
- Mantuvieron un índice de satisfacción del cliente del 95% en soporte telefónico y por email para servicios bancarios.
- Optimizaron procesos de análisis crediticio y gestión de clientes, mejorando la eficiencia en la atención y seguimiento.
- Coordinaron con éxito la comunicación y resolución en propiedades, garantizando la satisfacción de propietarios e inquilinos.
- Utilizaron CRM para gestionar relaciones con clientes, aumentando la precisión en registros y seguimiento.
- Brindaron soporte multicanal en entornos digitales, asegurando una comunicación efectiva y oportuna.
Experiencia
Customer service Agent
Provided high-volume phone support and email support for banking clients, maintaining a 95% satisfaction rate through professional communication. Maintained meticulous record keeping for financial inquiries within centralized ticketing systems, ensuring zero data entry errors. Collaborated with remote operations teams to identify and resolve complex account issues, improving overall customer experience efficiency. Assisted in the development of administrative support workflows to handle unmanaged client inquiries during peak hours
Sales Agent
Maintained detailed customer credit analysis records while utilizing CRM software to track client relations and interaction history. Provided administrative support by conducting credit approval and pre-approval checks with a focus on data entry accuracy. Managed scheduling and coordination for client follow-ups, reducing the backlog of disorganized client interactions by 20%. Identified and verified sensitive client documentation, ensuring compliance with banking standards and remote operations protocols
Property management virtual Assistant
Coordinated scheduling and communication between property owners and tenants to ensure timely resolutions of inquiries and requests. Managed multiple property listings on various online platforms, enhancing visibility and increasing tenant interest. Utilized property management software to track and manage lease agreements, maintenance requests, and payment processing efficiently. Assisted in the preparation of property marketing materials, contributing to a 15% increase in tenant applications. Developed and maintained positive relationships with vendors and contractors to facilitate timely property repairs and services. Assisted in organizing property showings and open houses, increasing prospective tenant engagement. Responded promptly to tenant inquiries via email and phone, ensuring a high level of customer service