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Customer Service & Data Analyst with 3+ years of experience in client engagement and data reporting
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Competencies
Skilled in managing customer inquiries, resolving complaints, and delivering high-quality service in fast-paced environments.
Proficient in collecting, organizing, and visualizing data using Excel and Power BI to support departmental insights.
Experienced in planning and executing campus events, coordinating logistics, and engaging participants effectively.
Knowledgeable in inventory management, order fulfillment, and adhering to health and safety standards.
Excellent in verbal and written communication, ensuring clear information delivery and effective stakeholder engagement.
Education
Summary
Dynamic professional with over 3 years of experience in customer service, data analysis, and event coordination. Adept at enhancing operational efficiency and delivering exceptional client experiences through strong communication and analytical skills.
Key Achievements
- Streamlined customer inquiry resolution process at Thames Water, improving response efficiency by 15%.
- Developed interactive dashboards in Power BI for multiple departments, enhancing data visibility and decision-making.
- Led logistics coordination for campus events, resulting in smoother execution and higher participant satisfaction.
- Consistently maintained high accuracy in order dispatch and inventory management as Warehouse Operative.
- Provided exceptional customer support at Twickenham Stadium, ensuring positive attendee experiences during live events.
Experience
Marketing Internship
Assisted in preparing event materials and coordinating logistics for campus events.. Provided on-the-day support by setting up event spaces, engaging participants, and managing feedback.. Communicated effectively with project leaders and volunteers to ensure smooth event operations.. Helped develop content for social media using Canva also capturing quotes and moments from events.. Collected and analyzed participant feedback to support ongoing improvement.. Supported partner engagement and launch events with external organizations.. Tracked volunteer attendance and maintained organized project documentation on Excel.
Customer Service Advisor
Handled high volumes of inbound and outbound customer calls, resolving enquiries efficiently and professionally.. Booked customer appointments and provided clear, accurate information in line with company procedures.. Accurately captured and updated customer data on internal systems to support reporting and service improvements.. Supported the Customer Experience team with daily operational tasks, ensuring timely completion of customer requests.. Demonstrated strong communication, attention to detail, and time management in a fast-paced contact centre environment.
Data Analyst
Assisted senior analysts in collecting, organizing, and analyzing data across various departments (Housing, Education, Children’s Services).. Created dashboards and reports using Excel and Power BI, improving decision-making efficiency.. Conducted data validation and ensured the accuracy of reports and datasets used by the team.. Supported the creation of monthly performance reports, providing actionable insights for departmental improvements.
Warehouse Operative/Drivers Mate
Accurately picked, packed, and dispatched orders while maintaining inventory accuracy.. Adhered to health and safety standards and operated warehouse equipment safely.. Following Customer specific requests on orders.
Customer Service Representative
Delivered high-quality customer service during live events by managing ticket scanning, guiding attendees to their seats, and promptly resolving customer inquiries to ensure a smooth and enjoyable fan experience.. Acted as the first point of contact for crowd and safety concerns, escalating issues to management and event control teams in accordance with stadium protocols to maintain a safe and secure environment.