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Customer Service Specialist with 5+ years in telecommunications and healthcare
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Competencies
Applied effective communication, problem-solving, and empathy to resolve customer issues.
Handled high-stress disputes effectively, maintaining professionalism and customer satisfaction.
Managed health insurance plans and maintained compliance with healthcare regulations.
Effectively responded to customer inquiries and facilitated communication between patients and providers.
Maintained detailed and accurate records of insurance policies and customer interactions.
Education
Summary
Experienced in managing customer relations and healthcare plans with strong communication and problem-solving skills.
Key Achievements
- Resolved customer complaints with empathy, boosting customer loyalty at Xfinity Comcast.
- Handled escalated calls efficiently, ensuring satisfactory resolutions for both customer and company.
- Managed health care insurance plans, ensuring compliance and accurate record-keeping for United Health Care.
Experience
Customer Service Representative
Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customers complaints with empath, resulting in increased loyalty., Handle escalated calls efficiently, finding satisfactory resolutions for both customer and the company alike., Responded to customer request for products, services and company information.
Customer Service Representative
Manage health care insurance plans for clients, ensuring comprehensive coverage and compliance with regulations., Administered United Health Care insurance policies, providing clients with detailed information and support., Coordinated the implementation of United Health Care plans, maintaining accurate records and addressing client inquiries., Facilitating the communication between patients and healthcare providers to ensure care delivery.