Heidi - Customer Service Specialist with 5+ years in telecommunications and healthcare

Applied effective communication, problem-solving, and empathy to resolve customer issues.

Handled high-stress disputes effectively, maintaining professionalism and customer satisfaction.

Managed health insurance plans and maintained compliance with healthcare regulations.

Effectively responded to customer inquiries and facilitated communication between patients and providers.

Maintained detailed and accurate records of insurance policies and customer interactions.

Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customers complaints with empath, resulting in increased loyalty., Handle escalated calls efficiently, finding satisfactory resolutions for both customer and the company alike., Responded to customer request for products, services and company information.

Manage health care insurance plans for clients, ensuring comprehensive coverage and compliance with regulations., Administered United Health Care insurance policies, providing clients with detailed information and support., Coordinated the implementation of United Health Care plans, maintaining accurate records and addressing client inquiries., Facilitating the communication between patients and healthcare providers to ensure care delivery.