Heydy - Administrative Assistant with 8+ years of diverse industry experience

Delivered comprehensive customer support in diverse sectors including travel, finance, and healthcare.

Effectively communicated in English and Spanish across client interactions and documentation.

Handled scheduling, data entry, report generation, and management of financial and medical records.

Managed entries and accessed various platforms including cruise sales, medical records, and customer databases.

Participated in intercultural team talks and provided assistance at medical appointments for diverse populations.

Management of financial information, Making reports on reservations and sales of travel services, Management of sensitive information corresponding to banks and other entities, Analysis of reservations and sales delivered directly to the CEO of the company, Access to platforms cruise and sales, Assertive communication in English and Spanish

Internal and external customer service of the US cargo transportation platform, Support in the loading and unloading process, Verification of status and confirmation of assigned driver's data, Provision of the service in English

Internal and external customer service of a US financial institution, Clarification of account statements and other requests for banking services, Provision of the service in English

English - Spanish Translation / Interpreter Service to Latin people, Assistance and accompaniment at Medical Dr Appointments, Errands and document filling -Issuing

Voluntary assistance program for foreigner resident women of diverse nationalities, Childcare, Children clothing and toys donation work, Team talks about intercultural experience of motherhood

Customer service (both internal and external), Class scheduling and management by email and phone communication

Entering relevant information about patient medical records and billing for Healthcare / Insurance Companies, Database management and its related applications

In person customer service - information in facilities, Problem solving to customer requests both served through digital platforms and in person, Management of the institution ́s financial information