Hugo - Tour and Customer Service Professional with Diverse Industry Experience

Directed tours, coordinated logistics, and managed operational aspects to enhance traveler experience.

Provided multilingual customer service support through various communication channels for global clients.

Translated for guides and tourists, managing group logistics and interactions in culturally diverse settings.

Prepared reports, managed budgets, and analyzed data for operational and economic decisions in the utility sector.

Taught academic English through creative methods, fostering continuous learner progress.

Provide leadership and guided tours to travelers ensuring their safety and satisfaction, Develop and maintain a detailed knowledge about the history and culture of Colombia, Coordinate all the operations involved to give fluidity to the tour, Properly record operational expenses and maintain constant collaboration with suppliers, managers and headquarters in the continent

Support customers from all over the world for multiple brands and companies in the English language through Chat, emails and calls, Preparation of reports and follow-up to resolutions.

Translate for both guides and tourists visiting Ciudad Perdida, Manage logistics and comprehensive attention of groups of up to 16 people during 4 or 5 days of tour, In charge of cruise ship passengers and visits to indigenous villages.

Reporting of both quantitative and qualitative data to stakeholders important to the company, Manage the budgets of the different departments of the company, Analysis and preparation of reports and requirements of an economic and operational nature that must be delivered to control entities, Setting of prices for services.

Teaching English by promoting learning in a creative and open way, Strengthening knowledge through conversations, tests and extracurricular activities that allow constant progress.