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IKECHUKWU

Software Engineer at Mzuri Solutions

Video resume

software engineer, AI trainer, and customer support specialist
Cyril Bekecheko is a software engineer, AI trainer, and customer support specialist with almost a decade of experience in these fields, focusing on solving customer problems and implementing solutions in software.

Contact

Lagos, Lagos, Nigeria
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Competencies

Backend DevelopmentExpert

Extensive experience designing and implementing backend systems with C# and ASP.NET Core for scalable enterprise applications.

API Design & IntegrationAdvanced

Proficient in developing RESTful APIs and integrating diverse backend services to support complex business workflows.

Database ManagementAdvanced

Skilled in SQL Server, PostgreSQL, and NoSQL databases, including schema design and query optimization.

Data Annotation & AI SupportIntermediate

Led multimodal data annotation efforts across NLP, Computer Vision, and Generative AI to improve model training data quality.

Customer Support & Technical ResolutionIntermediate

Provided technical support and issue resolution, enhancing user satisfaction and operational efficiency.

Education

B.Eng
Michael Okpara University of Agriculture, Umudike, Abia State, Nigeria

Languages

EnglishC2 (Proficient)

Summary

Versatile software engineer with over 4 years in backend development, API design, and AI data annotation, committed to delivering scalable solutions and innovative AI support.

Key Achievements

  • Designed and maintained scalable backend components using C# and ASP.NET Core, enhancing enterprise application performance.
  • Built and scaled backend services for food ordering and wallet management systems, improving efficiency and user experience.
  • Led multimodal data annotation projects across NLP, LLMs, and Computer Vision, contributing to AI model accuracy and robustness.
  • Optimized transaction processes for a payment solution utilized by over 300 users, reducing delivery times and increasing reliability.
  • Collaborated effectively with cross-functional teams to translate business needs into technical solutions.

Experience

Software Engineer

Mzuri Solutions
2021 - 2023

Designed, developed, and maintained backend components and RESTful APIs using C# and ASP.NET Core for enterprise applications.. Built and scaled backend services for a Food Ordering and Wallet Management System, handling order processing, payments, and transactional data workflows.. Collaborated closely with frontend developers to integrate user-facing components with backend APIs, ensuring seamless system functionality.. Designed and optimized relational database schemas, improving data integrity, query performance, and system efficiency using SQL, EF Core, and Dapper.. Implemented secure authentication and authorization using JWT and ASP.NET Identity, enforcing role-based access control.. Contributed to microservices-based architecture, enhancing scalability and maintainability of backend systems.. Identified and resolved performance bottlenecks and system issues through debugging, profiling, and optimization techniques. Participated in code reviews, sprint planning, and agile ceremonies, ensuring adherence to best practices and high-quality code standards.

Software Engineer

Calmerc Global I-Tech Ltd
2019 - 2020

Collaborated with engineering and product teams to support development and delivery of web applications.. Translated business and user requirements into technical specifications and functional features.. Contributed to frontend development using React and modern JavaScript, supporting integration with backend services.. Performed testing and validation to ensure system functionality and usability across platforms.

Data Annotator/Customer Support

Hugo Tech
2023 - 2025

Led multimodal data annotation across NLP, LLMs, Generative AI, and Computer Vision, working with text, image, audio, video, and 3D datasets; contributed to prompt generation and 3D mesh alignment.. Delivered customer and stakeholder support by managing inquiries, resolving annotation and data issues, and ensuring timely ticket resolution across communication channels (chat, email).. Maintained 99.8%+ accuracy (exceeding benchmarks by 9%) through rigorous QA processes, documentation, and adherence to detailed annotation guidelines.. Monitored customer feedback and conducted follow-ups to improve satisfaction, optimize workflows, and enhance dataset quality.. Collaborated with cross-functional teams to meet project deadlines; supported task coordination, documentation, and workflow management.. Applied strong communication, problem-solving, and critical thinking skills to handle ambiguous tasks, escalate issues when needed, and meet SLA/response time targets.

Software Engineer/ Customer Service

Calmerc Global I-Tech Ltd
2019 - 2020

Built and improved B2B/B2C payment solution for 300+ users, optimizing transactions and delivery timelines.. Provides customer support via phone, email, and chat; resolved technical issues quickly, improving satisfaction and retention.. Translated business and customer needs into technical specs, contributing to 10+ product features.. Developed responsive UIs with React (ES6), boosting user engagement by 25%.. Integrated frontend with RESTful services and supported AWS EC2 deployments, ensuring reliable system performance (99.9% uptime).. Tested, troubleshot, and reduced production bugs by 30%; monitored feedback and followed up to improve user experience.. Managed schedules, admin tasks, and client records while collaborating across teams to meet goals.

Skills

Backend DevelopmentAPI Design & IntegrationDatabase ManagementData Annotation & AI SupportCustomer Support & Technical Resolution

Video Transcript

software engineer, AI trainer, and customer support specialist

Hi, my name is Cyril Bekecheko. I'm a software engineer, AI trainer, and customer support specialist with almost a decade of experience across this combined field. In the past, I worked as a software engineer and customer support specialist where I listened to customer problems, help solve customer problems, and implement them in our software solutions. Thank you.

software engineer, AI trainer, and customer support specialist

Hi, my name is Ikechukwu Emu. I'm a software engineer, AI trainer, and customer support specialist. I have almost a decade of experience across these various fields. Across these various fields. In the past, I worked as a software engineer and customer support specialist where I...

Video Transcript 3

I approach code reviews as a way to improve code quality, maintain consistency, and ensure data processing. I focus on reliability, performance, security, and adherence to best practices rather than just syntax issues. So, for example, in one review, I noticed a section where the database calls were being made repeatedly inside a loop in an API endpoint. I pointed it out and suggested refactoring it to the batch the queries and use more efficient data access patterns. The change significantly improved the endpoint's performance and reduced unnecessary database load, making the system more efficient and scalable.

Video Transcript 4

At one point, we experienced performance bottlenecks during peak periods where order and payment processing became quite slow. So I optimized the queries and refactored critical parts of the code using, of the backend code using Dapper, right, since Dapper was more, is more or tends to be more faster in certain cases. So that was what I did. Thank you.

Video Transcript 5

One example is the food ordering and wallet management system I worked on. I was responsible for designing and developing the backend APIs using C# and ASP.NET Core, as well as structuring the database with SQL and EF Core. A key improvement I made was optimizing how orders and payments were processed. Initially, some operations were tightly coupled and caused delays during peak usage. I refactored some parts of the system into more efficient service layers and improved SQL performance using Dapper for critical operations. This reduced order processing time and improved overall system responsiveness, especially during high-traffic periods. It also made the system more reliable, easier to scale, which helped streamline daily operations for both users and administrators. So the tools I used, I used, I functioned, like I said, as the sole backend developer. I used C# for C#, I used ASP.NET Core for the framework. I used RESTful APIs for the APIs. I used SQL for the database. I used EF Core and Dapper for the ORM. I used lucid charts for designing the database and the relationships with the various entities. So those are the things I used. I used Git for version control. So those were the things I used. While the front-end developer used Vue.js for consuming the APIs. Thank you.

Video Transcript 6

One example is the food ordering and wallet management system I worked on. I was responsible for designing and developing the backend APIs using C# and ASP.NET Core, as well as structuring the database with SQL and EF Core. So one key improvement I made was optimizing how orders and payments were processed. Initially, some operations were tightly coupled and caused delays during peak usage. I refactored parts of the system into more efficient service layouts and improved query performance using Dapper for critical operations. This reduced order processing time and improved overall system responsiveness, especially during high-traffic periods. It also made the system more reliable, easier to scale, which helped streamline daily operations for both users and administrators. Thank you.

Video Transcript 7

So I worked on a food ordering and wallet management system. I was responsible for designing and developing the backend APIs using C-sharp and ASP.NET Core, as well as structuring the database with SQL and EF Core. One key improvement that I did was optimizing how orders and payments were being processed. Initially, some operations were tightly coupled and caused delays during peak usage. I refactored some parts of the system to make it more efficient, like switching to more efficient service layers and improving query performance using Dapper for critical operations. This reduced order processing time and improved overall system responsiveness, especially during high traffic periods. It also made the system more reliable and easier to scale, which helped streamline daily operations for both users and administrators.

backend software engineer

Hi, I'm Ibrahim Tesheku, a backend software engineer with over 3 years of experience building APIs and backend systems using C# and the ASP.NET Core. I've developed scalable solutions for applications like food ordering and order systems, focusing on performance, database optimization, and security integrations. I'm comfortable with RESTful services, SQL databases, and working in agile teams. I'm particularly interested in this role because it aligns with my experience in building reliable, high-performance backend systems.

backend software engineer

Hi, I'm Ikegigiri, a backend software engineer with over three years of experience building APIs and backend systems using C# and ASP.NET Core. I've developed scalable applications for like the food delivery application, focusing on performance, database optimizations, and secure integrations. I'm comfortable with RESTful services, SQL databases, and working in agile teams. I'm particularly interested in this role because it aligns with my experience in building reliable, high-performance backend systems.

Back-end Software Engineer

Hi, I'm a Gigi Guru, a back-end software engineer with over three years of experience building APIs and back-end systems using C-sharp and ASP.NET Core. I've developed scalable solutions like a food ordering application and wallet system, and also a supermarket in nationwide auto supermarket application focusing on performance, database optimization, and security integrations. I'm comfortable with RESTful services, SQL databases, and working in microservices. I'm passionate about creating efficient and scalable software solutions.

back-end software engineer

Hi, I'm Imibike Chukwu, a back-end software engineer with over three years of experience building APIs and back-end systems using C Sharp and ASP.NET Core. I've developed scalable solutions for applications like a food ordering application. I focus on...

backend software engineer

I'm a Ruby CageCo, a backend software engineer with over three years of experience building APIs and backend systems using C# and ASP.NET Core. I've developed scalable solutions for applications like food ordered application, like food orders on performance, database optimization, and security integrations. I'm comfortable with RESTful APIs, SQL databases, and working in agile systems.

Published on CazVid - Jun 2, 2026
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