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Hotel Management Professional with extensive night operations experience
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Competencies
Oversaw daily hotel functions including guest check-in/out, audits, and service standards
Provided upscale guest services, actively resolved complaints, and monitored reviews for service improvement
Managed team rosters, conducted appraisals, and facilitated staff upskilling initiatives
Utilized Opera PMS, Micros, Salesforce, and other hotel management software platforms
Certified in health and safety protocols, with experience as fire controller on shift
Education
Languages
Summary
Dedicated professional with extensive night operations leadership, guest service excellence, and team management in large hospitality settings.
Key Achievements
- Managed night operations for a 900-room property at The Cumberland Hotel
- Led staff training initiatives and team appraisals to enhance service delivery
- Ensured guest satisfaction through proactive issue resolution and feedback management
Experience
Night Manager
Managing night operations for a 900 room property, Checking in / out guests, Running nightly audits, Credit Limit checks, Ensuring all guest issues and requests are dealt with, Staff training and upskilling, Fire controller on shift, Ensuring a smooth handover with duty managers, Providing reports and feedback for HOD's, Rota management, Provide upscale guest service experiences, Actively listen to and resolve complaints, Ensure guests requests are delivered, Checking in/out guests, Managing Duty Mangers and Welcomers, Managing team appraisals, Monitoring reviews on all platforms and managing feedback, Ensuring all guests have the optimal experience