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Competencias
Experiencia demostrada en POS Systems.
Experiencia demostrada en Microsoft Office Suite (Word, Excel).
Experiencia demostrada en Google Workspace.
Experiencia demostrada en Internet Applications.
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Perfil profesional
Experiencia
Cashier & Restaurant Server
Welcomed arriving guests, managed table arrangements, and presented daily menu specials to boost restaurant revenue.. Recorded food and beverage orders accurately, upsold premium menu items, and processed customer payments via POS systems.. Prepared and served handcrafted cocktails and natural beverages while adhering to strict quality and sanitation guidelines.. Collaborated with kitchen personnel during peak operational hours to maintain swift service flow and high guest satisfaction.
Hospitality Officer & Concierge
Managed check-in and check-out operations, validated identity documentation, and maintained digital reservation systems.. Coordinated arrival logistics, arranged guest luggage transport via golf carts, and managed villa assignment lists.. Handled and resolved guest complaints regarding villa services and restaurant amenities with prompt, personalized solutions.. Organized tour itineraries, spa sessions, and dining reservations for international resort guests.. Supervised housekeeping staff, created weekly shift rosters, and performed quality inspections across all villas and public areas.. Monitored inventory for room amenities, linens, and cleaning supplies while reporting maintenance needs to facility managers.
Cashier & Restaurant Server
Delivered attentive table service, recommended specialty dishes, and ensured high standards of culinary presentation.. Operated electronic cash registers and POS software to record orders, issue checks, and process transactions accurately.. Crafted alcoholic drinks and cocktails at the bar area while maintaining strict cleanliness and hygiene standards.. Engaged guests to collect feedback on food and beverage quality, ensuring maximum guest retention and satisfaction.
Hostel Receptionist
Administered front desk operations, including guest check-in/check-out, booking inquiries, and email correspondence.. Utilized Google Calendar and Excel tracking systems to maintain accurate monthly visitor logs and room availability records.. Partnered with housekeeping staff to ensure private rooms and dormitory beds were prepared on schedule for check-in hours.. Arranged local tours, transport tickets, and special events while providing daily briefings on regional natural attractions.. Generated and submitted monthly tourist visit reports to the national tourism institute (INTUR).
Restaurant Waiter
Provided high-quality dining service for resort guests, property owners, and private banquet events.. Managed room service deliveries during breakfast and dinner hours, communicating promotional offers to residents.. Maintained dining room cleanliness and safety in a beachfront resort environment.