Creativa y orientada a resultados, con experiencia en edición de video, gestión de redes sociales, soporte técnico y atención al cliente, comprometida con potenciar la presencia digital y la experiencia del usuario.
Amplia experiencia en edición y producción de videos usando DaVinci Resolve, Final Cut Pro y CapCut para campañas y contenidos digitales.
Capacidad para diseñar y programar contenido multimedia, asegurando coherencia de marca y mayor engagement en plataformas digitales.
Habilidad para gestionar altas cargas de llamadas, construir rapport y calificar leads eficientemente en entornos dinámicos.
Experiencia en resolución de consultas técnicas relacionadas con plataformas web, diseño y contenido digital en Wix.
Feria Índigo
Edits and publishes promotional videos and social media posts to boost engagement for upcoming fair dates.. Designs and schedules multimedia content across platforms, ensuring consistent branding and audience reach.. Collaborates with organizers to adapt campaigns for digital audiences, increasing event visibility.
Tort Experts
Manages a high-volume of 150-200 daily inbound/outbound calls, employing structured dialogue and active listening to rapidly build rapport, assess needs, and qualify leads with exceptional efficiency.. Conducts detailed needs assessments through methodical questioning, synthesizing complex information to align client profiles with service criteria.. Consistently exceeds key performance indicators (KPIs) for call occupancy and resolution in a demanding, target-driven remote environment.
Wix
Provides technical support to users of an international website creation platform, resolving inquiries related to content editing, design integration, podcasts, videos, and web development tools.. Assists clients in using both basic and advanced platform features, ensuring a smooth, personalized, and empathetic user experience.. Gains knowledge of web development fundamentals, including SEO management, domains, storage, and complementary applications.
Microcredential
Bachelor’s Degree
Technical High School Diploma
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Sassy Brand
Produces and edits videos, photos, and social media posts to support brand storytelling.. Partners with the founder to develop creative campaigns, enhancing online presence and customer engagement.. Delivers tailored visual content aligned with brand identity before project closure.
