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IsisMagdiel GarciaBeltre

Santo Domingo, Nacional, Dominican Republic

Customer Service & Technical Support Specialist with 10+ years experience

  • Provided customer technical support, resolving device hardware/software issues at Alorica.
  • Managed high-volume dispatch requests, prioritizing urgent cases and maintaining customer satisfaction.
  • Led administrative tasks and customer service at multiple companies, supporting executive-level operations.
Customer Service
Expert
Handled technical support, billing, and customer interactions across diverse industries, ensuring quality service.
Dispatching & Scheduling
Advanced
Managed appliance repair dispatch requests using Workies software, coordinating technicians and customer communication.
Administrative Assistance
Expert
Provided support to company executives, managed calls, attended to reception duties, and supported office operations.
Sales & Prospecting
Intermediate
Engaged in outbound B2B sales, prospecting via LinkedIn, email, and calls to generate business opportunities.
Team Coordination
Intermediate
Directed interpreter schedules at Mango Tree Bar, ensuring quality and efficient language services for clients.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
2014 - 2016
Agent
Alorica
Provide customer technical support and fixing issues on their devices (hardware & software)
2016 - 2017
Agent
Vixicom
Inbound B2B Sales
AT&T
Promoting and offering customers all the services the company provided, billing and customer service
2018
Administrative Assistant/Receptionist
Pellerano & Herrera
Provide assistance to the administrative area and the company’s President/Vice-President, in charge to manage, receive and transfer calls, attend everything related to the reception.
2019
Agente
Conduent
Assist mobile and residential customers, tech support, customer service, billing and selling all the products the company offered.
2020
Assistant Manager
Givona SRL
Provide assistance to the administrative area and the company’s president, customer service department supervisor.
2021
Sales Development Representative
Leadium
Outbound B2B Sales, Prospecting customers (LinkedIn, email and call) and offering them the services provided by the company.
2022 - 2023
Recruiter Analyst
UX Centers
Identify and select quality employment candidates, as an independent consultant, focusing on the hiring component of human resources (HR) management.
2023 - 2024
Server
George Town
Serve beverages, drinks and food, multitask, empathize with customers, and provide with a good service experience.
Coordinator
Mango Tree Bar
Provide direction to Interpreters, establishing schedules and methods to ensure that client language needs are met with the highest level of quality and efficiency.
View Complete Work History
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Universidad APEC
International Business
Completed 2018
See Education & Certifications

Over 10 years of experience in customer service, technical support, billing, and dispatching.

Experience in the call center industry with a focus on dispatching.

The speaker emphasizes the importance of using dispatch software called Workies for managing appointments and providing customer information regarding repairs.

Experienced in providing customer support in challenging situations, particularly in appliance repair, focusing on honesty and comfort for customers.

Isis has experience handling multiple dispatch requests during high seasons, utilizing tools to prioritize urgent requests and ensuring customer satisfaction even in challenging situations.

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