Customer Service and Technical Support Professional | CazVid

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Israel Figueroa

San Pedro Sula, Cortés Department, Honduras

Customer Service Specialist with 8-9 years in Telecom and Support

  • Provided customer service and technical support across multiple companies including Sirs XM, Kisera, and Vodafone
  • Handled E-Mon calls, chat, email support, and outbound calls, demonstrating role versatility
  • Accumulated nearly a decade of experience in client interaction, technical troubleshooting, and support
Customer Service
Expert
Delivered effective customer support and technical assistance in telecom environments
Technical Support
Intermediate
Assisted clients with technical issues through calls, chat, and email channels
Communication Skills
Advanced
Communicated complex information clearly to diverse customer audiences
Multichannel Support
Intermediate
Managed customer interactions across calls, chat, and emails in support functions
Adaptability
Advanced
Adapted to different support tasks and multiple business lines over years of service
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Customer service

Experience in customer service and technical support

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