Israel - Site Time Coordinator con amplia experiencia en gestión de recursos y operaciones

Coordina y verifica procesos operativos, asegurando precisión y eficiencia en el cumplimiento de tareas

Responde y resuelve consultas e inconvenientes, fomentando relaciones de confianza con los clientes

Analiza patrones y tendencias en métricas claves para optimizar procesos y detectar riesgos

Mantiene una comunicación efectiva con equipos y clientes para gestionar información y resolver problemas

Verify Agents’ time in the timekeeping system to ensure payroll accuracy., Review Agent disputes in timekeeping system., Inform supervisors and operations managers of adjustments for an Agent., Review and track agent trends; notify management of coaching opportunities and policy violations., Assist in tracking key WFM metrics in the site.

Handle customer inquiries: Respond to customer inquiries via phone, email, and chat., Resolve customer issues: Identify and resolve customer issues effectively, providing clear and concise solutions., Provide exceptional service: Go above and beyond to ensure customer satisfaction and create a positive experience., Build relationships: Develop strong relationships with customers, fostering trust and loyalty.

Fraud Detection & Prevention: Investigate suspicious activities or transactions to detect potential fraud or financial crimes., Analyze data patterns to identify irregularities that may indicate risks., Assist customers on credit cards and financial matters.