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Itumeleng Moalafi

Johannesburg, Gauteng, South Africa

Customer Service and Hospitality Professional with 3+ years of diverse experience

  • Gained hands-on experience in sales, food preparation, and customer service at Colfex Trading (KFC).
  • Provided compassionate support and organized funeral services at Ndoda Funeral Service, ensuring detailed care.
  • Handled financial transactions and customer inquiries effectively as a cashier at Crm Gas Solutions.
Customer Service
Advanced
Consistently maintained high standards in customer interactions and support across roles in hospitality and funeral services.
Cash Handling & Payments
Intermediate
Managed cash and card transactions accurately, resolving customer queries and ensuring secure payment processes.
Time Management
Advanced
Efficiently organized tasks in fast-paced environments to meet service deadlines and ensure smooth operations.
Interpersonal Skills
Advanced
Built rapport with customers and families, providing support and ensuring positive interactions.
Problem Solving
Intermediate
Addressed customer concerns and resolved issues effectively in multiple hospitality and service roles.
See Full Skillset on CazVid
Dec 2015 - Jul 2016
Rounder/lobby Attendant
Colfex Trading (KFC)
Sales and customer service, serving customers, preparing food, cleaning and preparing customers food
Feb 2018 - Aug 2019
Funeral Attendant
Ndoda Funeral Service
Providing care and support to families in their time of need, assisting with arranging flowers and preparing other memorial items, greeting and welcoming visitors and family members, doing door to door checking up on existing customers, preparing setup of funeral service, ensuring all details are...
Feb 2020 - Feb 2024
Cashier
Crm Gas Solutions
Handling and dealing with cash and cards payments, cleaning and welcoming guest, resolving complaints, customer assistance and customer administration
View Complete Work History
🎓
Moletsane Secondary School
National Senior Certificate
Completed Dec 2009
🎓
Ipelegeng Community Centre
Certificate Of Competence In Call Centre (Inbound &outbound)
Completed Jul 2018
See Education & Certifications
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